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Careers

On-Call Retail Associate

The On-Call Retail Associate is responsible for communicating the uniqueness of Domaine Chandon through a consistent Brand message, while exhibiting excellence in customer service, in order to create a world-class experience for every guest.

Main Responsibilities


1. Provide a High-Quality Visitor Experience (50%)

- Welcome all guests immediately upon entering the Visitor Center with a genuine, courteous, professional tone and manner which reflects the Chandon Savvy World Class message.

- Explain and direct in detail all information pertaining to our tours, tastings, restaurant and events.

- Inform guests about Club Chandon's benefits and rewards.

- Assist guests with questions about wine and merchandise while using excellent up selling techniques.

- Keep Retail Deptartment clean, organized and fully stocked at all times.

- Efficiently ring guest sales on POS system.

- Efficiently process shipping orders

- Required to participate in the set up, execution, and/or breakdown of events at DCC.


2. Product Sales / Efficient, Productive and Positive Work Ethic (50%)


- Sell merchandise and wine to guests, up-selling at all times.

- Use up-selling techniques to meet monthly incentive goals.

- Display proficiency as a cashier using AMS point of sale.

- Take phone and shipping orders.

- Sell Club Chandon wine club memberships, striving to improve personal as well as team sign-up performance.

- Achieve and exceed Club Chandon acquisition goal on both team and personal levels.

- Handle currency accurately and securely.

- Balance and close out cash drawers and registers accurately

- Participate in month-end and quarter-end inventory.

- Check in, ticket, fold, arrange, and display new merchandise to promote sales.

- Clean shelves, counters, tables with daily dusting and organizing.

- Maintain merchandise on-floor stock levels throughout the day.

- Examine merchandise to ensure that it's correctly priced, displayed and functioning.

- Follow daily schedules, duties and policies with diligence and efficiency.

- Maintain a team oriented and positive attitude at all times.


Qualifications

Education : High School Diploma

Languages : Fluent in English language, second language helpful in communication with visiting public, but not required.

Professional experience & know how :


- Two years retail sales and wine related experience.

- One to two years computerized register experience.

- Strong communication skills with visiting groups of all sizes.

- Communicate through active listening skills and open ended questions to gather immediate and accurate insight into guest needs.

- Skill in actively looking for ways to help people.

- Knowledge of principles and methods for showing, promoting, selling products or services.

- Knowledge of principles and processes for providing customer service.

- Knowledge of Napa Valley wine and food.

- Ability to work as a team player.

- Is a self-starter and asks what can be done, doesn't wait to be told.

- Ability to speak clearly so others can understand you.

- Ability to add, subtract, multiply, and divide quickly and accurately.

- Ability to see details at close range, within a few feet of observer.

- Ability to stand on your feet for a full shift.

- Work indoors and outdoors with the public.



Technical & management skills:


- Strong computer and phone skills.

- Microsoft Office, AMS, multi-line phone system.

- Ability to multi-task with accuracy and urgency.

- Assesses situations quickly and responds with appropriate action, taking initiative to problem-solve, if necessary.

- Makes decisions based on need of business and customer satisfaction and elevates to management as needed.



Company Description:
Domaine Chandon, Inc., is the leading sparkling wine producer in the Napa Valley and an emerging producer of varietal wines. Founded in 1973, Domaine Chandon was the first American sparkling wine venture established by a French Champagne house, Moet & Chandon. Domaine Chandon, Inc., is a part of the Wine & Spirits Division of LVMH -- Moet Hennessy Louis Vuitton, the leading worldwide luxury goods company specializing in the wine and spirits, fashion, leather goods, perfumes, cosmetics, watches, jewelry and selective retailing.

To apply, please email us your resume including your salary history or come in person to the Administrative Offices at 1 California Drive, Yountville, CA 94599

Chandon is an Equal Opportunity Employer

 

Seasonal Retail Associate

Domaine Chandon is seeking for a Seasonal Retail Associate (start date: April 2015)

The Retail Associate is responsible for communicating the uniqueness of Domaine Chandon through a consistent Brand message, while exhibiting excellence in customer service, in order to create a world-class experience for every guest.

Main Responsibilities


1. Provide a High-Quality Visitor Experience (50%)

- Welcome all guests immediately upon entering the Visitor Center with a genuine, courteous, professional tone and manner which reflects the Chandon Savvy World Class message.

- Explain and direct in detail all information pertaining to our tours, tastings, restaurant and events.

- Inform guests about Club Chandon's benefits and rewards.

- Assist guests with questions about wine and merchandise while using excellent up selling techniques.

- Keep Retail Deptartment clean, organized and fully stocked at all times.

- Efficiently ring guest sales on POS system.

- Efficiently process shipping orders

- Required to participate in the set up, execution, and/or breakdown of events at DCC.


2. Product Sales / Efficient, Productive and Positive Work Ethic (50%)


- Sell merchandise and wine to guests, up-selling at all times.

- Use up-selling techniques to meet monthly incentive goals.

- Display proficiency as a cashier using AMS point of sale.

- Take phone and shipping orders.

- Sell Club Chandon wine club memberships, striving to improve personal as well as team sign-up performance.

- Achieve and exceed Club Chandon acquisition goal on both team and personal levels.

- Handle currency accurately and securely.

- Balance and close out cash drawers and registers accurately

- Participate in month-end and quarter-end inventory.

- Check in, ticket, fold, arrange, and display new merchandise to promote sales.

- Clean shelves, counters, tables with daily dusting and organizing.

- Maintain merchandise on-floor stock levels throughout the day.

- Examine merchandise to ensure that it's correctly priced, displayed and functioning.

- Follow daily schedules, duties and policies with diligence and efficiency.

- Maintain a team oriented and positive attitude at all times.


Qualifications

Education : High School Diploma

Languages : Fluent in English language, second language helpful in communication with visiting public, but not required.

Professional experience & know how :


- Two years retail sales and wine related experience.

- One to two years computerized register experience.

- Strong communication skills with visiting groups of all sizes.

- Communicate through active listening skills and open ended questions to gather immediate and accurate insight into guest needs.

- Skill in actively looking for ways to help people.

- Knowledge of principles and methods for showing, promoting, selling products or services.

- Knowledge of principles and processes for providing customer service.

- Knowledge of Napa Valley wine and food.

- Ability to work as a team player.

- Is a self-starter and asks what can be done, doesn't wait to be told.

- Ability to speak clearly so others can understand you.

- Ability to add, subtract, multiply, and divide quickly and accurately.

- Ability to see details at close range, within a few feet of observer.

- Ability to stand on your feet for a full shift.

- Work indoors and outdoors with the public.



Technical & management skills:


- Strong computer and phone skills.

- Microsoft Office, AMS, multi-line phone system.

- Ability to multi-task with accuracy and urgency.

- Assesses situations quickly and responds with appropriate action, taking initiative to problem-solve, if necessary.

- Makes decisions based on need of business and customer satisfaction and elevates to management as needed.



Company Description:
Domaine Chandon, Inc., is the leading sparkling wine producer in the Napa Valley and an emerging producer of varietal wines. Founded in 1973, Domaine Chandon was the first American sparkling wine venture established by a French Champagne house, Moet & Chandon. Domaine Chandon, Inc., is a part of the Wine & Spirits Division of LVMH -- Moet Hennessy Louis Vuitton, the leading worldwide luxury goods company specializing in the wine and spirits, fashion, leather goods, perfumes, cosmetics, watches, jewelry and selective retailing.

To apply, please email us your resume including your salary history or come in person to the Administrative Offices at 1 California Drive, Yountville, CA 94599

Chandon is an Equal Opportunity Employer