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étoile Wines
Production Forklift Operator

Maintain a superior quality of wines by performing a variety of routine bottling and cleaning procedures as well as special projects, such as hand labeling, special packaging and other non-standard packaging.


Forklift Operation: (50%)


• Load and unload production trains, ensuring proper placement of both product and dry goods into the required location.


• Transport to and from warehouses finished good and WIP product.


• Load and unload the Champagel with the correct inventory as per managements direction


• Stage product into the cold room for the next day's production.


• Stage sur latte product in warehouse 2, and ensure all required documentation is completed accurately and within the designated timline.

• Assist in unloading and loading of glass trucks, including paperwork consolidationPrepare and conduct inventory.


• Support tirage line through the supply of glass and removal of packed bins, including confirmation of tags prior to placement on the train.



Production: (30%)


• Ensures the automatic loader (Champagel is functioning correctly and bottles are loaded and proceeding through the line efficiently, must keep records of bins coming in with correct cuvee for the day. May be required to assist in dumping and washing of caps at the disgorger.


• Filler/Corker/Wire Hood/Tumbler/Washer/Foil Station: Responsible for stocking supplies and watching for low fills or abnormalities with the operation of each piece of equipment. Must check dosage; keep records of bottles used to fill filler or other bottles such as dumps and/or losses for the day.

• Case Erector/Packer/Case Sealer Station: Responsible for ensuring equipment is functioning correctly and manual placement of inserts into box. Verify cases are loaded with appropriate number of bottles as well as inspect for quality assurance, may add neckers or promotional material or close gift boxes as necessary. Verify all boxes have inserts, and must ensure erector is full at all times and glue sealer has plenty of glue.

• Palletizer Station: Ensure equipment is properly functioning, shrink wrap pallets, tag pallets with appropriate paperwork and then forklift to the loading dock. Must lift cases when needed to fix machine in safe manner.


• Glass Depalletizer Station: Responsible for cutting open pallets of shrunk wrapped glass and unloading onto conveyor. Must keep accurate count of glass coming in.


• Rover: Must manually pack as needed, put doors on bins, put on straps and fill in as needed. Keep records of bins rotating in and out for that day's production.
• Still wine line production: Dump glass and place empty cases on overhead conveyor. Ensure fill heights are within specification, corker hopper has proper corks and is kept full. Hand packing of bottles is required, along with inspection of labels as they move through the line before packing. Hand palletizing of finished and unfinished product, shrink wrap pallets, and place tags on pallets with appropriate paperwork.

• Covering production line, performing operator duties when needed.


• Ensure all quality standards are being performed to established standards.


• Reportmachinery problems in a timely manner to management.


• Cover various production line stations during breaks, performing operator duties when needed.



Organizing: (10%)


• Keep work area clean and organized.


• Follow all safety procedures in operation of equipment and daily operations.


• Works with other departments to help where needed which include but are not limited to: Maintenance, Cellar, Warehouse, Sanitation, VLMs and Janitorial with flexible schedule changes as directed by Management.


• Performs general duties as assigned, or as the situation dictates.


• Conduct inventory counting of dry goods, surlatte, surpoint and unfinished product during daily, monthly, quarterly or annual inventories.



Analysis/Administrative: (10%)


• Entering transfers into SAP data base.


• Ensure timely and accurate reconciliation of daily record keeping and physical inventory of finished, WIP product and dry goods material.


• Accurately record all bins moved from warehouses on a daily basis.


• Participates in training and safety programs as directed by Production Supervisor in order to enhance job performance and knowledge of safe work practices.



Qualifications



Education: High school diploma or GED required



Language: English required



Professional experience & know how:



Minimum 3 years winery production experience.

Knowledge of safe production practices, including safety of equipment and following procedures.


Ability to drive a forklift and become forklift certified.


Technical skills:

Ability to understand and perform basic math.


Ability to understand and perform basic measurements.


Ability to communicate effectively both verbally and in writing.


Company Description:



Domaine Chandon, Inc., is the leading sparkling wine producer in the Napa Valley and an emerging producer of varietal wines. Founded in 1973, Domaine Chandon was the first American sparkling wine venture established by a French Champagne house, Moet & Chandon. Domaine Chandon, Inc., is a part of the Wine & Spirits Division of LVMH -- Moët Hennessy Louis Vuitton, the leading worldwide luxury goods company specializing in the wine and spirits, fashion, leather goods, perfumes, cosmetics, watches, jewelry and selective retailing.



To apply, please send your resume with salary history to jobs@ chandon.com or come in person to the Administrative Offices at 1 California Drive, Yountville, CA 94599



Chandon is an Equal Opportunity Employer

 
Seasonal Host

Seasonal Host / Hostess at Etoile Restaurant (napa county)

Etoile, the restaurant at Domaine Chandon is one of Napa Valley's most celebrated destinations and the only fine dining restaurant located in a winery. An extraordinary setting, innovative cuisine, and seamless service combine to create the ultimate food and wine experience.

The Etoile Restaurant is currently seeking a Seasonal Host / Hostess.

Main Responsibilities:
- Customer Service
- Reservations
- Administration

Education: High School diploma or equivalent required.

Languages: Fluent English Required. Bilingual Spanish/French preferred.

Professional Experience and Know How:
- One year fine dining restaurant experience preferred.
- Knowledge of principles and processes for providing customer service in a fine dining restaurant setting. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Required to participate in regularly scheduled educational sessions given by the restaurant. Must show interest in furthering knowledge of wine and culinary industry.
- Must have professional appearance and pay special attention to personal hygiene.
- Must have experience using Microsoft Word applications. Intermediate computer skills required.
- Experience using Open Table reservation system preferred.
- Intimate knowledge of Napa Valley wineries, restaurants, and hotels preferred.

Technical Skills:
- Must be able to multi-task in a fast paced restaurant environment while performing at fine dining industry level standards.
- Must be able to communicate clearly and quickly with Front and Back of house management and culinary teams all pertinent information related to reservations, guest needs, and dining room activity.
- Environment requires extensive public interaction among internal and external contacts, must maintain a professional demeanor at all times.
- Environment requires flexibility to accommodate all guests with an equal quality of service.
- Ability to work indoor and outdoor with varying degree of temperature is required; Ability to stand for long periods of time.
- Ability to work with limited supervision at times.

Company Description:
Domaine Chandon, Inc., is the leading sparkling wine producer in the Napa Valley and an emerging producer of varietal wines. Founded in 1973, Domaine Chandon was the first American sparkling wine venture established by a French Champagne house, Moet & Chandon. Domaine Chandon, Inc., is a part of the Wine & Spirits Division of LVMH -- Moet Hennessy Louis Vuitton, the leading worldwide luxury goods company specializing in the wine and spirits, fashion, leather goods, perfumes, cosmetics, watches, jewelry and selective retailing.

To apply, please email us your resume including your salary history or come in person to the Administrative Offices at 1 California Drive, Yountville, CA 94599

Chandon is an Equal Opportunity Employer 
 
 
Senior Chandon Ambassador

This is a Retail Sales position - The focus of this position is on retail sales and merchandise purchasing and inventory.

MISSION STATEMENT

To communicate the uniqueness of Domaine Chandon through a consistent and impactful brand message, while exhibiting excellence in customer service in order to create a world class experience for every guest.

MAIN RESPONSIBILITIES

Create a High-Quality Visitor Experience:  (40%)

  • Maintain Domaine Chandon’s standard of providing World Class Customer service to our guests and fellow co- workers. 
  • Message all new and current Visitor Center programs to all guests and co-workers with enthusiasm and consistency.
  • Ensure each Visitor Center associate actively engages all guests, utilizing Chandon’s selling and service standards with consistency through mentoring, shadowing and modeling.
  • When needed, perform wine service and tastings in the Tasting Salon, in a Brand-consistent manner.
  • Ensures Retail staff is accurately communicating tour/trade/club guest counts to Tasting Room staff.
  • Proactively discuss wine and food combinations with Ambassadors and Hosts, highlighting Chandon wine and food pairings.
  • Personally engage in selling and have direct interaction with guests at point-of-sale.
  • Encourage up-sell potential for tour package upgrade and wine and food add-ons.
  • Consistently sell and message the benefits of Club Chandon in order to meet both team and individual monthly goals.
  • Engage in external opportunities to promote the Chandon Brand and expand visitor base.
  • Lead Visitor Center team through change, by overcoming obstacles and creating efficiencies.
  • Provide clear communication to both co-workers and guests regarding Domaine Chandon’s responsible hospitality policy and procedure.
  • Listen to and resolve customer issues regarding service, product and/or personnel.

 

Efficient Service Support: (20%)

  • Oversee and maintain cleanliness and order of the Visitor Center.
  • Operate point-of-sale system, with accuracy, receiving either cash or credit card, without over-short.
  • Ensure wine and merchandise  are stocked and accurate daily inventories are kept.
  • Maintain adequate inventory of glassware, wine and support material.
  • Oversee daily set-up and break-down of Tasting Salon and Outside Terrace, including seating.
  • Ensure that opening checklist and all tasks are completed in a timely manner for both Retail and the Tasting Salon.
  • Ensure that Tasting Salon is clean, stocked and ready for the opening staff.

 

Lead Tasting Room and Retail Teams:  (20%)

  • Participate in the training of associates incorporating the Chandon Guest greeting dialogue to ensure the delivery of a legendary guest experience.
  • Lead and set positive and consistent examples through but not limited to; punctuality, clear communication, and constant staff support.
  • Ensure appropriate staffing levels by making sure shifts are worked as scheduled.
  • Follow-through to ensure that all assigned tasks for the staff have been completed in specified time-frames.
  • Build current staff’s retention of product, wine knowledge, and service standards. Ensure consistent use of Brand vocabulary with each visitor interaction through constant feedback to staff and management.
  • Support the Visitor Center management in ensuring monthly wine club acquisition goals are met, striving to improve personal sign-up performance.

 

Lead Operational Duties and Communicate Processes:  (20%)

  • Maintain exceptional Visitor Center standards, including overall cleanliness and communicating any outstanding repair issues to Visitor Center Manager and/or Assistant Manager.
  • Maintain all wine and supply inventory, ensuring that the Salon & Retail Rooms always have adequate quantities; when inventory levels begin to get low communicate the quantity needed to the Visitor Center Manager and/or Assistant Manager.
  • Assist with month-end inventories.
  • Ensure daily opening and closing register procedures are followed.
  • Maintain the daily communication log for all team members to read.
  • Inform team members and guests of upcoming events and activities in Visitor Center.
  • Communicate consistently with Visitor Center Manager and/or Assistant Manager on all aspects of the daily operation of the Visitor Center, utilizing communication log and weekly team meetings.
  • Actively participate in bi-weekly Visitor Center staff meetings.
  •  Identify opportunities and challenges of individuals on team and escalate them to the Visitor Center Manager and/or Assistant Manager.
  • Required to participate in the planning, set up, execution, and/or break down of DCC events.
  • Attend all Visitor Center meetings, trainings, and tastings to develop depth of wine knowledge and be apprised of Visitor Center happenings
  • Senior Chandon Ambassador focused on Retail Department: Purchase, maintain and manage inventory for all retail merchandise
  • Senior Chandon Ambassador focused on the VC Salon: Coordinate all Trade, private and large group tours. Maintain daily open and closing procedures as well as staff scheduled lunches and breaks.

 

QUALIFICATION, EXPERIENCE & SKILLS REQUIRED:

Education:

  • High School Diploma, College Education is preferred.

Languages:

  • Fluent in English language, second language helpful in communication with visiting public.

Professional experience & know how:

  • 4 years experience in hospitality industry.
  • 4 years experience in Retail merchandise ordering, maintenance, design and inventory preferred.
  • 2 years experience in wine related sales and/or wine club acquisitions.
  • 2 years of wine-related field experience is a plus..
  • Communicate through active-listening skills and gather accurate insights to human behavior.
  • Excellent interpersonal skills, including ability to lead and follow-up tasks.
  • Independently motivated to identify and resolve issues, at department-level.

Technical skills:

  • One to two years of POS experience.
  • Microsoft word and excel experience preferred.

Personal & interpersonal skills:

  • Highly-developed organizational, time management and communication skills.
  • Ability to multi-task, work independently and as part of a team in a very fast paced environment.
  • Great communication skills are a must as well as is the ability to lead and motivate a large team in a fast paced environment.
  • Build team dynamics and synergy across departments. Optimize resource potential.

 

 

 
Domaine Chandon On Call Tasting Room Host

The On Call Tasting Room Host is responsible for communicating the uniqueness of Domaine Chandon through a consistent and impactful Brand message, while exhibiting excellence in customer service, in order to create a world class experience for every guest.


Create a High-Quality Visitor Experience: (60%)

- Represent our wines and brand in a friendly and professional manner.

- Perform wine service, food service, tastings, and wine education in a brand consistent manner.

- Consistently discuss food and wine pairings, highlighting Chandon food and wine benefits.

- Promote Etoile Restaurant, winemaker dinners, and other restaurant events; refer all guests to Etoile for lunch and dinner.

- Convey Club Chandon benefits to all visitors with clarity and sincerity.

- Sell Club Chandon wine club memberships, striving to improve personal as well as team sign-up performance.

- Achieve and exceed Club Chandon acquisition goals on both team and personal levels.

- Attend all bi-weekly VC meetings in order to stay updated with goals, new releases, new programs, and all other educational materials.

- Read daily communication log for updates and announcements

- Maintain a positive "can do" attitude at all times, supporting all members of the team in various situations.

- Required to participate in the planning, set up, execution, and/or break down of DCC events.



Efficient Service Support: (30%)

- Operate point-of-sale system with accuracy through completing all transactions, providing correct change, and accurately ringing credit transactions.

- Maintain clean and well-stocked Tasting Bar, during prep, throughout service and close-down.

- Keep ALL tables clear of glassware and service ware, wiped clean for visiting guests.

- Stock wine and keep accurate daily inventories.

- Assist in set up and break down of public, private, and group tours.



Set-up and Close-down: (10%)


- Follow opening checklist, ensuring that all tasks are completed in a timely manner and the Tasting Salon is fully cleaned, stocked, and ready for guests by opening time.

- Initiate closing tasks and follow closing checklist ensuring that all closing tasks are performed, and the Tasting Salon is clean, stocked and ready for the opening staff.

Education : High School Diploma

Languages : Fluent in English language, second language helpful in communication with visiting public.

Professional experience & know how:

At least 2 years in wine education/hospitality industry.

Communicate through active listening skills and gather accurate insights to human behavior.

Technical & management skills:
Complete multiple tasks with accuracy and urgency.
Assesses situations quickly and responds with appropriate action, taking initiative to problem-solve, if necessary.
Able to process point-of-sale functions and comprehends mathematics to complete customer transactions.
Leads others, by example and makes decisions based on the needs of the business.

Personal & interpersonal skills:
Works efficiently and follows company standards, with or without immediate supervision.
Possesses knowledge of principles and processes for providing exceptional visitor experiences.
Continues to strive for excellence from own performance and remains self-motivated to improve results, both in selling and productivity.

Domaine Chandon, Inc., is the leading sparkling wine producer in the Napa Valley and an emerging producer of varietal wines. Founded in 1973, Domaine Chandon was the first American sparkling wine venture established by a French Champagne house, Moet & Chandon. Domaine Chandon, Inc., is a part of the Wine & Spirits Division of LVMH -- Moet Hennessy Louis Vuitton, the leading worldwide luxury goods company specializing in the wine and spirits, fashion, leather goods, perfumes, cosmetics, watches, jewelry and selective retailing.

To apply, please send your resume including your salary history to jobs@chandon.com or come in person to the Administrative Offices at 1 California Drive, Yountville, CA 94599.

Chandon is an Equal Opportunity Employer

 
Domaine Chandon On-Call Retail Associate

The On-Call Retail Associate is responsible for communicating the uniqueness of Domaine Chandon through a consistent Brand message, while exhibiting excellence in customer service, in order to create a world-class experience for every guest.

Main Responsibilities


1. Provide a High-Quality Visitor Experience (50%)

- Welcome all guests immediately upon entering the Visitor Center with a genuine, courteous, professional tone and manner which reflects the Chandon Savvy World Class message.

- Explain and direct in detail all information pertaining to our tours, tastings, restaurant and events.

- Inform guests about Club Chandon's benefits and rewards.

- Assist guests with questions about wine and merchandise while using excellent up selling techniques.

- Keep Retail Deptartment clean, organized and fully stocked at all times.

- Efficiently ring guest sales on POS system.

- Efficiently process shipping orders

- Required to participate in the set up, execution, and/or breakdown of events at DCC.


2. Product Sales / Efficient, Productive and Positive Work Ethic (50%)


- Sell merchandise and wine to guests, up-selling at all times.

- Use up-selling techniques to meet monthly incentive goals.

- Display proficiency as a cashier using AMS point of sale.

- Take phone and shipping orders.

- Sell Club Chandon wine club memberships, striving to improve personal as well as team sign-up performance.

- Achieve and exceed Club Chandon acquisition goal on both team and personal levels.

- Handle currency accurately and securely.

- Balance and close out cash drawers and registers accurately

- Participate in month-end and quarter-end inventory.

- Check in, ticket, fold, arrange, and display new merchandise to promote sales.

- Clean shelves, counters, tables with daily dusting and organizing.

- Maintain merchandise on-floor stock levels throughout the day.

- Examine merchandise to ensure that it's correctly priced, displayed and functioning.

- Follow daily schedules, duties and policies with diligence and efficiency.

- Maintain a team oriented and positive attitude at all times.


Qualifications

Education : High School Diploma

Languages : Fluent in English language, second language helpful in communication with visiting public, but not required.

Professional experience & know how :


- Two years retail sales and wine related experience.

- One to two years computerized register experience.

- Strong communication skills with visiting groups of all sizes.

- Communicate through active listening skills and open ended questions to gather immediate and accurate insight into guest needs.

- Skill in actively looking for ways to help people.

- Knowledge of principles and methods for showing, promoting, selling products or services.

- Knowledge of principles and processes for providing customer service.

- Knowledge of Napa Valley wine and food.

- Ability to work as a team player.

- Is a self-starter and asks what can be done, doesn't wait to be told.

- Ability to speak clearly so others can understand you.

- Ability to add, subtract, multiply, and divide quickly and accurately.

- Ability to see details at close range, within a few feet of observer.

- Ability to stand on your feet for a full shift.

- Work indoors and outdoors with the public.



Technical & management skills:


- Strong computer and phone skills.

- Microsoft Office, AMS, multi-line phone system.

- Ability to multi-task with accuracy and urgency.

- Assesses situations quickly and responds with appropriate action, taking initiative to problem-solve, if necessary.

- Makes decisions based on need of business and customer satisfaction and elevates to management as needed.



Company Description:
Domaine Chandon, Inc., is the leading sparkling wine producer in the Napa Valley and an emerging producer of varietal wines. Founded in 1973, Domaine Chandon was the first American sparkling wine venture established by a French Champagne house, Moet & Chandon. Domaine Chandon, Inc., is a part of the Wine & Spirits Division of LVMH -- Moet Hennessy Louis Vuitton, the leading worldwide luxury goods company specializing in the wine and spirits, fashion, leather goods, perfumes, cosmetics, watches, jewelry and selective retailing.

To apply, please email us your resume including your salary history or come in person to the Administrative Offices at 1 California Drive, Yountville, CA 94599

Chandon is an Equal Opportunity Employer

 
Domaine Chandon Ambassador

Domaine Chandon is seeking a Chandon Ambassador

Reporting to the Visitor Center Manager, the Domaine Chandon Ambassador to communicate the uniqueness of Domaine Chandon and Newton Vineyard, through a consistent and impactful Brand message, while exhibiting excellence in customer service, in order to create a world-class experience for every guest.

The Domaine Chandon Ambassador will be responsible to:

Create a High-Quality Visitor Experience:  (60%)


• Represent our wines and Brand in a friendly, professional manner both at the winery and in the market.

• Perform wine service and tastings for all visitors including wine trade and VIP's, in a Brand-consistent manner.

• Facilitate scripted tour, adding consistent quality to delivery and accuracy of message.

• Safely escort tours through tour route, adjusting to the needs of the winery.

• Consistently discuss benefits of food with wine, up selling and recommending food purchase in the Salon as well as reservations at etoile restaurant.

• Suggest multiple-bottle purchases, in addition to adding-on merchandise to each sale.

• Convey all levels of club benefits to all visitors with clarity and sincerity.

• Meet monthly club acquisition goals, consistently striving to improve personal sign-up performance.

 

Efficient Service and Staff Support:  (40%)


• Operate point-of-sale system with accuracy in sales, shipping, and inventory management.

• Follow assigned Set up and Break down schedules in tasting rooms

• Re-stock wine, glassware and operational supplies as needed

• Maintain clean and well-stocked Tasting Room.

• Participate in set up and clean up of tours and tastings

• Stock wine and merchandise, daily. Keep accurate daily wine inventories, including breakage.

• Participate in monthly inventories

• Communicate with VC management and Promotions Coordinator weekly regarding supply and wine ordering

• Wash and dry glassware and food service utensils, according to health-code standards.

• Execute 100% accuracy cash reconciliation and deposit delivery to bank.

• Required to participate in a lead capacity at DCC events.


Qualifications:

Education :


• High School Diploma
                              
Languages :


• Fluent in English language, second language helpful in communication with visiting public.

Professional experience & know how: 


• At least 4 years experience in wine education / hospitality industry. 

• Public-speaking and facilitation to large groups. Communicate through active-listening skills and gather accurate insights to human behavior.  

Technical & management skills:


• Completes multiple tasks with accuracy and urgency.  Assesses situations quickly and responds with appropriate action, taking initiative to problem-solve, if necessary.  Able to process point-of-sale functions and comprehends mathematics to complete customer transactions.  Leads others, by example and makes decisions based on the need of the business.

Personal & interpersonal skills:


• Works efficiently and follows company standards, with or without immediate supervision. Possesses knowledge of principles and processes for providing exceptional visitor experiences. Possess understanding of wine marketing and sales. Continues to strive for excellence from own performance and remains self-motivated to improve results, both in selling and productivity.          

Company Description:

Domaine Chandon, Inc., is the leading sparkling wine producer in the Napa Valley and an emerging producer of varietal wines. Founded in 1973, Domaine Chandon was the first American sparkling wine venture established by a French Champagne house, Moet & Chandon. Domaine Chandon, Inc., is a part of the Wine & Spirits Division of LVMH -- Moet Hennessy Louis Vuitton, the leading worldwide luxury goods company specializing in the wine and spirits, fashion, leather goods, perfumes, cosmetics, watches, jewelry and selective retailing.

To apply, please email us your resume including your salary history in the cover letter at jobs @ chandon.com or come in person to the Administrative Offices at 1 California Drive, Yountville, CA 94599

Chandon is an Equal Opportunity Employer