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étoile Wines
Wine Club and E-Commerce Representative

Contribute to the growth of the wine club and e-commerce business for Newton Vineyard , and as needed for Domaine Chandon, by developing rapport with wine club members and providing superior customer service, driving sales, member and email list acquisition, member retention, and data management support. 

KEY RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

 

Overview:

This individual reports to the manager of wine club and e-commerce and shares responsibility for reaching the goals of the Newton Vineyard and Domaine Chandon e-Commerce and Wine Club teams including, customer service, sales, member and e-mail list acquisition, member retention, customer growth, data management and revenue goals.

 

  • Customer Service (85%)Develop rapport with wine club members and provide outstanding customer service in keeping with a premium luxury winery.
  • Follow up with customers and respond, resolve customer inquiries via e-commerce, voicemail, phone, email, written correspondence, or in person..
  • Proactively resolve customer inquiries within one business day regarding sales, custom club orders, returns, shipment tracking, damaged shipments, declined credit cards, credit card disputes, change of address, club membership cancellation requests, e-Commerce orders, accessing Club-Chandon.com, and tour reservations, etc.
  • Respond within one business day to e-mail inboxes and voice mail..
  • Maintain current and comprehensive knowledge of all wine Offerings
  • Retain club members who wish to cancel membership
  • Promote sales/upsell customers through product and promotion knowledge and enthusiasm
  •  
  • Represent the company at club events and provide support as needed.Respond to inquiries from Hospitality staff regarding club membership offerings and shipped orders
  • Maintain and build solid working relationships with internal and external business partners

  

Data Coordination (15%)

  • Accurately add data and maintain CRM database and customer records in an effort to provide superior customer service and track results Process orders into eWinery solutions, or related systems
  • Insure that all wine orders are run through compliance software and follow through on non-compliant orders Assist with system integrations and contribute ideas to systems and process improvements and efficiencies as well as ideas that will enhance the customer experience

 

Miscellaneous

  • Assist with any department-related tasks or projects and other duties as assigned.
  • Assist with direct sales inventory maintenance, replenishment, reviewing, tracking and reconciliation as needed

 

WORK ENVIRONMENT:

  • General office environment

Working several days each week at Newton Vineyard in Saint Helena with the remaining days of the work week at Domaine Chandon’s administrative offices in Yountville..

Education: College degree preferred or applicable experience 

 

Languages: English required 

 

Professional experience & know how: Customer service experience is required.

  • Customer and sales centricity is key.  Excellent written and verbal communication skills.
  • Detail-orientation, self-motivation, proactive problem solving, follow-through and ability to work with limited supervision are vital to the success of this position.

 

Technical & management skills:

  • Ability to use application software to perform administrative role including eWinery Solutions, Excel, Word, SAP and Lotus Notes or Microsoft Outlook.  Ability to multi-task using telephone, computer and written communications. 

 

Personal & interpersonal skills:

Strong team player, excellent communication skills both within and outside of the organization, positive and enthusiastic attitude. 

KEY RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

 

Overview:

This individual reports to the manager of wine club and e-commerce and shares responsibility for reaching the goals of the Newton Vineyard and Domaine Chandon e-Commerce and Wine Club teams including, customer service, sales, member and e-mail list acquisition, member retention, customer growth, data management and revenue goals.

 

·         Customer Service (85%)Develop rapport with wine club members and provide outstanding customer service in keeping with a premium luxury winery.

·         Follow up with customers and respond, resolve customer inquiries via e-commerce, voicemail, phone, email, written correspondence, or in person..

·         Proactively resolve customer inquiries within one business day regarding sales, custom club orders, returns, shipment tracking, damaged shipments, declined credit cards, credit card disputes, change of address, club membership cancellation requests, e-Commerce orders, accessing Club-Chandon.com, and tour reservations, etc.

·         Respond within one business day to e-mail inboxes and voice mail..

·         Maintain current and comprehensive knowledge of all wine Offerings

·         Retain club members who wish to cancel membership

·         Promote sales/upsell customers through product and promotion knowledge and enthusiasm

·          

·         Represent the company at club events and provide support as needed.Respond to inquiries from Hospitality staff regarding club membership offerings and shipped orders

·         Maintain and build solid working relationships with internal and external business partners

 

Data Coordination (15%)

·         Accurately add data and maintain CRM database and customer records in an effort to provide superior customer service and track results Process orders into eWinery solutions, or related systems

·         Insure that all wine orders are run through compliance software and follow through on non-compliant orders Assist with system integrations and contribute ideas to systems and process improvements and efficiencies as well as ideas that will enhance the customer experience

 

Miscellaneous

·         Assist with any department-related tasks or projects and other duties as assigned.

·         Assist with direct sales inventory maintenance, replenishment, reviewing, tracking and reconciliation as needed

 

WORK ENVIRONMENT:

·         General office environment

Working several days each week at Newton Vineyard in Saint Helena with the remaining days of the work week at Domaine Chandon’s administrative offices in Yountville..

Education: College degree preferred or applicable experience

 

Languages: English required

 

Professional experience & know how: Customer service experience is required.

·         Customer and sales centricity is key.  Excellent written and verbal communication skills.

·         Detail-orientation, self-motivation, proactive problem solving, follow-through and ability to work with limited supervision are vital to the success of this position.

 

Technical & management skills:

·         Ability to use application software to perform administrative role including eWinery Solutions, Excel, Word, SAP and Lotus Notes or Microsoft Outlook.  Ability to multi-task using telephone, computer and written communications.

 

Personal & interpersonal skills:

Strong team player, excellent communication skills both within and outside of the organization, positive and enthusiastic attitude.

 

 
Maintenance Mechanic

The Maintenance Mechanic implements facility maintenance services for Domaine Chandon and Newton Vineyard in accordance with the preventive maintenance, aesthetics and safety programs.

~~Production Maintenance: (60%)
• Maintains functional knowledge of all production equipment operation.
• Responsible for performing production line changeovers and adjustments in a timely manner.
• Understands and can troubleshoot electrical schematics, PLC programming and electrical controls.
• Responsible for troubleshooting electrical and mechanical problems.
• Conduct fabrication of replacement parts with a lathe and milling machine or welder.
• Responsible for maintaining a clean work area, including proper care and storage of tools.
• Performs Preventative Maintenance (PM’s) on all production equipment as directed by work orders.
• Responsible for disassembling machinery and equipment to remove parts and make repairs.  Conducts testing on repaired machinery to verify adequacy of repairs.
• Responsible for examination of parts for defects, such as breakage or excessive wear.
• Complies with all safety requirements, company policies, procedures, and regulatory requirements to maintain a safe working environment.

 Facility Maintenance: (40%)
• Conduct plumbing, lighting and electrical repairs as needed.
• Responsible for performing carpentry work as needed.
• Conduct maintenance and repair of facility HVAC equipment.
• Perform general building maintenance such as painting and basic repairs.
• Create drawings and material lists for projects.
• Responsible for perform basic welding to repair equipment and appliances as needed.
• Responsible for testing and maintaining process wastewater and fresh water systems.
• Responsible for maintaining chemicals in approved containers, report any spills and clean up if approved.

 

~~Education: High School or GED required. Must have valid California driver’s license.

Languages: English

Professional experience & know how:
• 3 to 5 years in Wine, Food or Soft Drink maintenance skills
• Experience in electrical, plumbing, welding and general building maintenance.

Technical & management skills:
• Electrical and mechanical skills
• PLC programming
• Read and understand schematics
• General machine shop skills

Personal & interpersonal skills:
• Ability to work as a team leader on some projects and as team member on others
• Must be self-motivated and able to recognize items that need improvement.

 

Please forward your resume with salary requirements to: Attn: Human Resources Domaine Chandon One California Drive Yountville, CA 94599. Fax 707-944-2660 or e-mail us at jobs@chandon.com

Domaine Chandon, Inc., is the leading sparkling wine producer in the Napa Valley and an emerging producer of varietal wines. Founded in 1973, Domaine Chandon was the first American sparkling wine venture established by a French Champagne house, Moet & Chandon. Domaine Chandon, Inc., is a part of the Wine & Spirits Division of LVMH – Moët Hennessy Louis Vuitton, the leading worldwide luxury goods company specializing in the wine and spirits, fashion, leather goods, perfumes, cosmetics, watches, jewelry and selective retailing.

Domaine Chandon is an Equal Opportunity Employer

 
Maintenance Supervisor

MISSION STATEMENT


Supervises facility maintenance services for Domaine Chandon and Newton Vineyard in accordance with the preventive maintenance, aesthetics and safety programs.


MAIN RESPONSIBILITIES

Planning: (30%)
• Assist in the creation and distribution of weekly Maintenance work schedules, ensuring consistent and adequate coverage for both Domaine Chandon and Newton Vineyard, including harvest functions.
• Work closely with both Manager and Production Department to ensure correct and timely repairs of equipment, implementation of preventative maintenance program, and scheduled line change overs.
• Assist in the planning and implementation of maintenance for both Domaine Chandon and Newton Vineyard facilities.
• Update Preventive Maintenance (PM) program and coordinate schedules in order to ensure daily requirements are met.
• Coordinate with outside vendors and suppliers on sourcing of routine maintenance tasks.
• Create, maintain, and process invoices through SAP.
• Assist in design of schematics, floor plans, and process flows for future facility improvements.
• Assist in the creation and implementation of capital investment projects.

Facility Maintenance: (25%)
• Supervise and coordinate both internal staff and outside venders to maintain and repair various facility infrastructures.
• Create drawings and material lists for projects.
• Responsible for maintaining chemicals in approved containers, report any spills and clean up if approved.

Production Maintenance: (20%)
• Serve as direct supervisor of second production shift.
• Maintains functional knowledge of all production equipment operation.
• Responsible for supervising production line changeovers and adjustments in a timely manner.
• Understands and can troubleshoot electrical schematics, PLC programming and electrical controls.
• Responsible for troubleshooting electrical and mechanical problems.
• Supervise fabrication of replacement parts with a lathe and milling machine or welder.
• Schedule and supervise Preventative Maintenance (PM’s) on all production equipment as directed by work orders.
• Responsible for supervising the disassembly of machinery and equipment to remove parts and make repairs.  Conducts testing on repaired machinery to verify adequacy and safety of work.
• Complies with all safety requirements, company policies, procedures, and regulatory requirements to maintain a safe working environment.

Compliance: (10%)
• Maintain and implement Domaine Chandon and Newton Vineyard Storm Water Prevention Plan (SWPP).
• Track and report both process wastewater and domestic water requirements for Domaine Chandon and Newton Vineyard to Napa County Environmental Management.
• Participate in routine facility inspections by various governing agencies and implement mandated requirements.

Team Management: (10%)
• Responsible for the Management of team(s) in charge. Act as a leader and escalate issues through the proper communication channels.
• Responsible for the development of team(s) in charge. Assist in addressing and appraising performance, identifying training and development opportunities and acting as a coach/mentor when required.
• In tandem with Facilities Manager, assist in interviewing and hiring new employees.
• Assist in overseeing the training of all Maintenance personnel.
• As needed, maintain and submit accurate payroll records and timecards for all Maintenance personnel.

Safety: (5%)
• Ensure compliance with all safety requirements, company policies, procedures, and regulatory requirements to maintain a safe working environment.
• Conduct departmental inspections as outlined in company procedures.
• Identify any potential safety concerns and offer solutions to rectify.
• Maintain and update departmental Material Safety Data Sheets (MSDS).

 

QUALIFICATIONS, EXPERIENCE, SKILLS REQUIRED


Education:
• High School or GED required, Bachelor’s degree preferred. Must have valid California driver’s license.

Languages: English

Professional experience & know how:
• 5 to 10 years in Wine, Food, or Soft Drink maintenance skills, experience in electrical, plumbing, welding, and general building maintenance.

Technical & management skills:
• Electrical and mechanical skills, PLC programming, read and understand schematics.

Personal & interpersonal skills:
• Ability to successfully lead a team of individuals spread across multiple properties and departments.
• Must be self-motivated and able to recognize items that need improvement.

 

Domaine Chandon, Inc., is the leading sparkling wine producer in the Napa Valley and an emerging producer of varietal wines. Founded in 1973, Domaine Chandon was the first American sparkling wine venture established by a French Champagne house, Moet & Chandon. Domaine Chandon, Inc., is a part of the Wine & Spirits Division of LVMH -- Moët Hennessy Louis Vuitton, the leading worldwide luxury goods company specializing in the wine and spirits, fashion, leather goods, perfumes, cosmetics, watches, jewelry and selective retailing.


To apply, please send your resume with salary history to jobs@ chandon.com or come in person to the Administrative Offices at 1 California Drive, Yountville, CA 94599


Chandon is an Equal Opportunity Employer

 
PM Production Supervisor

Responsible for the efficient operation of all bottling aspects as it relates to labor utilization, inventory reconciliation, and production of superior quality wine.

Planning / Administrative: ( 25%)

Production: (50%)

Financial responsibilities: (5%)

Team Management: (10%)

Safety: (10%)

 

 

QUALIFICATION, EXPERIENCE & SKILLS REQUIRED :

Education:   High school diploma or GED required.                     

Languages:   English – bilingual Spanish is a plus.

 Professional experience & know how: 

  • Minimum 4 years winery production experience in supervisor roles.
  • Knowledge of safe production practices, including safety of equipment and following procedures. 
  • Ability to drive a forklift and become forklift certified.

Technical & management skills

  • Ability to understand and perform basic math.  
  • Ability to train and direct less skilled worker, including temporary and seasonal labor workers.
  • SAP system knowledge preferred.

Personal & interpersonal skills

  • Ability to communicate effectively both verbally and in writing.

 

Domaine Chandon, Inc., is the leading sparkling wine producer in the Napa Valley and an emerging producer of varietal wines. Founded in 1973, Domaine Chandon was the first American sparkling wine venture established by a French Champagne house, Moet & Chandon. Domaine Chandon, Inc., is a part of the Wine & Spirits Division of LVMH -- Moët Hennessy Louis Vuitton, the leading worldwide luxury goods company specializing in the wine and spirits, fashion, leather goods, perfumes, cosmetics, watches, jewelry and selective retailing.


To apply, please send your resume with salary history to jobs@ chandon.com or come in person to the Administrative Offices at 1 California Drive, Yountville, CA 94599


Chandon is an Equal Opportunity Employer

 
Seasonal Newton Ambassador

Newton Vineyard is seeking for a Seasonal Newton Ambassador.

 

Tours, Tastings and Retail Sales (65%)

  • Represent Newton products and the brand in a friendly, professional manner.
  • Deliver tours and tastings to visitors as required on the work schedule (includes consumers and trade visitors)
  • Serve and discuss wines and wine tasting comparisons and profiles.
  • Discuss food and wine combinations.
  • Operate AMS point-of sale system, receiving either cash or credit card.
  • May include travel as Newton Ambassador for trade events.

 

Operations (25%)

  • Conduct monthly wine inventory of Retail wines and merchandise
  • Update pricing, products and functionality (shipping and tax  tables etc) in AMS.
  • Follow-up on customer inquiries regarding charges or shipments purchased at Newton
  • Sales analysis/reporting etc.
  • Facilities management - coordination vendors such as window washer, janitorial, linens, glass rental, contractors for building updgrades etc.
  • Process vendor invoices

 

Set-up and Close Down (10% of time)

  • Set-up tasting layout and clear afterwards
  • Stocking of wine, glassware, and Salon operational supplies.
  • Submit daily batch via AMS POS.

 

Education : High School Diploma 

 

Languages : Fluent in English language, second language helpful in communication with visiting public.

 

Professional experience & know how :

  • At least 2 years experience in wine education / hospitality industry.
  • Public-speaking and facilitation to large groups skills.
  • Communicate through active-listening skills and gather accurate insights to human behavior.
    • Knowledge of Wine and Food pairings.
    • Knowledge of principles and processes for providing customer service and staff associates needs.
    • Knowledge of mathematics in order to process administrative and point-of sale portion of position.

 

Technical & management skills :

  • Must be able to speak to large groups.
  • Actively looking for ways to help our guests.

Gives attention to what others are saying, taking time to understand the points being made, asks questions as appropriate 

 
Newton Ambassador

Newton Vineyard is seeking for a Newton Ambassador.

 

Tours, Tastings and Retail Sales (65%)

  • Represent Newton products and the brand in a friendly, professional manner.
  • Deliver tours and tastings to visitors as required on the work schedule (includes consumers and trade visitors)
  • Serve and discuss wines and wine tasting comparisons and profiles.
  • Discuss food and wine combinations.
  • Operate AMS point-of sale system, receiving either cash or credit card.
  • May include travel as Newton Ambassador for trade events.

 

Operations (25%)

  • Conduct monthly wine inventory of Retail wines and merchandise
  • Update pricing, products and functionality (shipping and tax  tables etc) in AMS.
  • Follow-up on customer inquiries regarding charges or shipments purchased at Newton
  • Sales analysis/reporting etc.
  • Facilities management - coordination vendors such as window washer, janitorial, linens, glass rental, contractors for building updgrades etc.
  • Process vendor invoices

 

Set-up and Close Down (10% of time)

  • Set-up tasting layout and clear afterwards
  • Stocking of wine, glassware, and Salon operational supplies.
  • Submit daily batch via AMS POS.

 

Education : High School Diploma 

 

Languages : Fluent in English language, second language helpful in communication with visiting public.

 

Professional experience & know how :

  • At least 2 years experience in wine education / hospitality industry.
  • Public-speaking and facilitation to large groups skills.
  • Communicate through active-listening skills and gather accurate insights to human behavior.
    • Knowledge of Wine and Food pairings.
    • Knowledge of principles and processes for providing customer service and staff associates needs.
    • Knowledge of mathematics in order to process administrative and point-of sale portion of position.

 

Technical & management skills :

  • Must be able to speak to large groups.
  • Actively looking for ways to help our guests.

Gives attention to what others are saying, taking time to understand the points being made, asks questions as appropriate 

 
Seasonal Chandon Associate

Domaine Chandon is seeking for a Seasonal Chandon Associate (Start date: May 2015)

The Tasting Room Host is responsible for communicating the uniqueness of Domaine Chandon through a consistent and impactful Brand message, while exhibiting excellence in customer service, in order to create a world class experience for every guest.

Efficient Service Support: (70%)

  • Maintain clean and well-stocked Tasting Bar, prep area, and walk in cooler, during opening, throughout service and close-down.
  • Keep all tables clear and wiped clean of glassware, service ware, and spills during service.
  • Keep floors free and clear of broken glass, water, and other debris during service.
  • Stock wine consistently during service; keep accurate daily inventories.
  • Wash, dry and buff all glasses, plates, flatware and any other utensil used during service.
  • Transport supplies from storage container as needed throughout service
  • Communicate with management supply levels and needs on a daily basis
  • Required to participate in the set up, support, and breakdown of DCC events.

 

Set-up and Close-down: (20%)

  • Follow opening checklist, ensuring that all tasks are completed in a timely manner and the Tasting Salon, terrace, and dish areas are fully cleaned, stocked, and ready for guests by opening time.
  • Initiate closing tasks and follow closing checklist ensuring that all closing tasks are performed ensuring that the Tasting Salon, terrace, and dish areas are clean, stocked and ready for the opening staff.

 

  Interact with guests: (10%)

  • Provide guests with world class customer service at all times
  • Describe tasting room options with accuracy and enthusiasm
  • Pour and describe wines to guests when needed
  • Deliver food or wine to guests as needed
  • Use POS to ring in transactions

 

Education: High School Diploma 

 

Languages: Fluent in English language, second language helpful in communication with visiting public.

 

Professional experience & know how:

  • At least 1 year in hospitality industry, preferably in a back waiter or bar back role.

 

Technical & management skills:

  • Complete multiple tasks with accuracy and urgency.
  • Assesses situations quickly and responds with appropriate action, taking initiative to problem-solve, if necessary.
  • Leads others, by example and makes decisions based on the needs of the business.
  • Ability to react quickly in a high intensity environment, maintaining a calm professional demeanor at all times.
  • Must be able to lift at least 40 lbs or one case of wine.

 

Personal & interpersonal skills:

  • Works efficiently and follows company standards, with or without immediate supervision.
  • Possesses knowledge of principles and processes for providing exceptional visitor experiences.

Continues to strive for excellence from own performance and remains self-motivated to improve results, both in selling and productivity. 

Domaine Chandon, Inc., is the leading sparkling wine producer in the Napa Valley and an emerging producer of varietal wines. Founded in 1973, Domaine Chandon was the first American sparkling wine venture established by a French Champagne house, Moet & Chandon. Domaine Chandon, Inc., is a part of the Wine & Spirits Division of LVMH -- Moet Hennessy Louis Vuitton, the leading worldwide luxury goods company specializing in the wine and spirits, fashion, leather goods, perfumes, cosmetics, watches, jewelry and selective retailing.

To apply, please send your resume including your salary history to jobs@chandon.com or come in person to the Administrative Offices at 1 California Drive, Yountville, CA 94599.

Chandon is an Equal Opportunity Employer

 

 

 
Seasonal Retail Associate

Domaine Chandon is seeking for a Seasonal Retail Associate (start date: April 2015)

The Retail Associate is responsible for communicating the uniqueness of Domaine Chandon through a consistent Brand message, while exhibiting excellence in customer service, in order to create a world-class experience for every guest.

Main Responsibilities


1. Provide a High-Quality Visitor Experience (50%)

- Welcome all guests immediately upon entering the Visitor Center with a genuine, courteous, professional tone and manner which reflects the Chandon Savvy World Class message.

- Explain and direct in detail all information pertaining to our tours, tastings, restaurant and events.

- Inform guests about Club Chandon's benefits and rewards.

- Assist guests with questions about wine and merchandise while using excellent up selling techniques.

- Keep Retail Deptartment clean, organized and fully stocked at all times.

- Efficiently ring guest sales on POS system.

- Efficiently process shipping orders

- Required to participate in the set up, execution, and/or breakdown of events at DCC.


2. Product Sales / Efficient, Productive and Positive Work Ethic (50%)


- Sell merchandise and wine to guests, up-selling at all times.

- Use up-selling techniques to meet monthly incentive goals.

- Display proficiency as a cashier using AMS point of sale.

- Take phone and shipping orders.

- Sell Club Chandon wine club memberships, striving to improve personal as well as team sign-up performance.

- Achieve and exceed Club Chandon acquisition goal on both team and personal levels.

- Handle currency accurately and securely.

- Balance and close out cash drawers and registers accurately

- Participate in month-end and quarter-end inventory.

- Check in, ticket, fold, arrange, and display new merchandise to promote sales.

- Clean shelves, counters, tables with daily dusting and organizing.

- Maintain merchandise on-floor stock levels throughout the day.

- Examine merchandise to ensure that it's correctly priced, displayed and functioning.

- Follow daily schedules, duties and policies with diligence and efficiency.

- Maintain a team oriented and positive attitude at all times.


Qualifications

Education : High School Diploma

Languages : Fluent in English language, second language helpful in communication with visiting public, but not required.

Professional experience & know how :


- Two years retail sales and wine related experience.

- One to two years computerized register experience.

- Strong communication skills with visiting groups of all sizes.

- Communicate through active listening skills and open ended questions to gather immediate and accurate insight into guest needs.

- Skill in actively looking for ways to help people.

- Knowledge of principles and methods for showing, promoting, selling products or services.

- Knowledge of principles and processes for providing customer service.

- Knowledge of Napa Valley wine and food.

- Ability to work as a team player.

- Is a self-starter and asks what can be done, doesn't wait to be told.

- Ability to speak clearly so others can understand you.

- Ability to add, subtract, multiply, and divide quickly and accurately.

- Ability to see details at close range, within a few feet of observer.

- Ability to stand on your feet for a full shift.

- Work indoors and outdoors with the public.



Technical & management skills:


- Strong computer and phone skills.

- Microsoft Office, AMS, multi-line phone system.

- Ability to multi-task with accuracy and urgency.

- Assesses situations quickly and responds with appropriate action, taking initiative to problem-solve, if necessary.

- Makes decisions based on need of business and customer satisfaction and elevates to management as needed.



Company Description:
Domaine Chandon, Inc., is the leading sparkling wine producer in the Napa Valley and an emerging producer of varietal wines. Founded in 1973, Domaine Chandon was the first American sparkling wine venture established by a French Champagne house, Moet & Chandon. Domaine Chandon, Inc., is a part of the Wine & Spirits Division of LVMH -- Moet Hennessy Louis Vuitton, the leading worldwide luxury goods company specializing in the wine and spirits, fashion, leather goods, perfumes, cosmetics, watches, jewelry and selective retailing.

To apply, please email us your resume including your salary history or come in person to the Administrative Offices at 1 California Drive, Yountville, CA 94599

Chandon is an Equal Opportunity Employer

 
Seasonal Tasting Room Host

Domaine Chandon is seeking for a Seasonal Chandon Host (Start date: April 2015)

The Tasting Room Host is responsible for communicating the uniqueness of Domaine Chandon through a consistent and impactful Brand message, while exhibiting excellence in customer service, in order to create a world class experience for every guest.


Create a High-Quality Visitor Experience: (60%)

- Represent our wines and brand in a friendly and professional manner.

- Perform wine service, food service, tastings, and wine education in a brand consistent manner.

- Consistently discuss food and wine pairings, highlighting Chandon food and wine benefits.

- Promote Etoile Restaurant, winemaker dinners, and other restaurant events; refer all guests to Etoile for lunch and dinner.

- Convey Club Chandon benefits to all visitors with clarity and sincerity.

- Sell Club Chandon wine club memberships, striving to improve personal as well as team sign-up performance.

- Achieve and exceed Club Chandon acquisition goals on both team and personal levels.

- Attend all bi-weekly VC meetings in order to stay updated with goals, new releases, new programs, and all other educational materials.

- Read daily communication log for updates and announcements

- Maintain a positive "can do" attitude at all times, supporting all members of the team in various situations.

- Required to participate in the planning, set up, execution, and/or break down of DCC events.



Efficient Service Support: (30%)

- Operate point-of-sale system with accuracy through completing all transactions, providing correct change, and accurately ringing credit transactions.

- Maintain clean and well-stocked Tasting Bar, during prep, throughout service and close-down.

- Keep ALL tables clear of glassware and service ware, wiped clean for visiting guests.

- Stock wine and keep accurate daily inventories.

- Assist in set up and break down of public, private, and group tours.



Set-up and Close-down: (10%)


- Follow opening checklist, ensuring that all tasks are completed in a timely manner and the Tasting Salon is fully cleaned, stocked, and ready for guests by opening time.

- Initiate closing tasks and follow closing checklist ensuring that all closing tasks are performed, and the Tasting Salon is clean, stocked and ready for the opening staff.

Education : High School Diploma
Languages : Fluent in English language, second language helpful in communication with visiting public.
Professional experience & know how: At least 2 years in wine education/hospitality industry, Communicate through active listening skills and gather accurate insights to human behavior.

Technical & management skills:
Complete multiple tasks with accuracy and urgency.
Assesses situations quickly and responds with appropriate action, taking initiative to problem-solve, if necessary.
Able to process point-of-sale functions and comprehends mathematics to complete customer transactions.
Leads others, by example and makes decisions based on the needs of the business.

Personal & interpersonal skills:
Works efficiently and follows company standards, with or without immediate supervision.
Possesses knowledge of principles and processes for providing exceptional visitor experiences.
Continues to strive for excellence from own performance and remains self-motivated to improve results, both in selling and productivity.

Regular full time, Regular part time and Seasonal positions are available.

Domaine Chandon, Inc., is the leading sparkling wine producer in the Napa Valley and an emerging producer of varietal wines. Founded in 1973, Domaine Chandon was the first American sparkling wine venture established by a French Champagne house, Moet & Chandon. Domaine Chandon, Inc., is a part of the Wine & Spirits Division of LVMH -- Moet Hennessy Louis Vuitton, the leading worldwide luxury goods company specializing in the wine and spirits, fashion, leather goods, perfumes, cosmetics, watches, jewelry and selective retailing.

To apply, please send your resume including your salary history to jobs@chandon.com or come in person to the Administrative Offices at 1 California Drive, Yountville, CA 94599.

Chandon is an Equal Opportunity Employer

 
Seasonal Chandon Ambassador

Domaine Chandon is seeking a Seasonal Chandon Ambassador (start date: April 2015)

Reporting to the Visitor Center Manager, the Domaine Chandon Ambassador to communicate the uniqueness of Domaine Chandon and Newton Vineyard, through a consistent and impactful Brand message, while exhibiting excellence in customer service, in order to create a world-class experience for every guest.

The Domaine Chandon Ambassador will be responsible to:

Create a High-Quality Visitor Experience:  (60%)


• Represent our wines and Brand in a friendly, professional manner both at the winery and in the market.

• Perform wine service and tastings for all visitors including wine trade and VIP's, in a Brand-consistent manner.

• Facilitate scripted tour, adding consistent quality to delivery and accuracy of message.

• Safely escort tours through tour route, adjusting to the needs of the winery.

• Consistently discuss benefits of food with wine, up selling and recommending food purchase in the Salon as well as reservations at etoile restaurant.

• Suggest multiple-bottle purchases, in addition to adding-on merchandise to each sale.

• Convey all levels of club benefits to all visitors with clarity and sincerity.

• Meet monthly club acquisition goals, consistently striving to improve personal sign-up performance.

 

Efficient Service and Staff Support:  (40%)


• Operate point-of-sale system with accuracy in sales, shipping, and inventory management.

• Follow assigned Set up and Break down schedules in tasting rooms

• Re-stock wine, glassware and operational supplies as needed

• Maintain clean and well-stocked Tasting Room.

• Participate in set up and clean up of tours and tastings

• Stock wine and merchandise, daily. Keep accurate daily wine inventories, including breakage.

• Participate in monthly inventories

• Communicate with VC management and Promotions Coordinator weekly regarding supply and wine ordering

• Wash and dry glassware and food service utensils, according to health-code standards.

• Execute 100% accuracy cash reconciliation and deposit delivery to bank.

• Required to participate in a lead capacity at DCC events.


Qualifications:

Education :


• High School Diploma
                              
Languages :


• Fluent in English language, second language helpful in communication with visiting public.

Professional experience & know how: 


• At least 4 years experience in wine education / hospitality industry. 

• Public-speaking and facilitation to large groups. Communicate through active-listening skills and gather accurate insights to human behavior.  

Technical & management skills:


• Completes multiple tasks with accuracy and urgency.  Assesses situations quickly and responds with appropriate action, taking initiative to problem-solve, if necessary.  Able to process point-of-sale functions and comprehends mathematics to complete customer transactions.  Leads others, by example and makes decisions based on the need of the business.

Personal & interpersonal skills:


• Works efficiently and follows company standards, with or without immediate supervision. Possesses knowledge of principles and processes for providing exceptional visitor experiences. Possess understanding of wine marketing and sales. Continues to strive for excellence from own performance and remains self-motivated to improve results, both in selling and productivity.          

Company Description:

Domaine Chandon, Inc., is the leading sparkling wine producer in the Napa Valley and an emerging producer of varietal wines. Founded in 1973, Domaine Chandon was the first American sparkling wine venture established by a French Champagne house, Moet & Chandon. Domaine Chandon, Inc., is a part of the Wine & Spirits Division of LVMH -- Moet Hennessy Louis Vuitton, the leading worldwide luxury goods company specializing in the wine and spirits, fashion, leather goods, perfumes, cosmetics, watches, jewelry and selective retailing.

To apply, please email us your resume including your salary history in the cover letter at jobs @ chandon.com or come in person to the Administrative Offices at 1 California Drive, Yountville, CA 94599

Chandon is an Equal Opportunity Employer

 
Newton - Cellar Worker III

Perform intermediate to advanced cellar operations with limited supervision in order to create wines of the highest quality. 

Cellar Work:  (85%)

·         With limited supervision, perform and direct routine operation of pumps and filters to rack, transfer, and clarify juice and wine.

·         Under limited supervision operate all complex cellar equipment, including: membrane and pad filters, heat exchanger.

·         Enter accurate and detailed bulk inventory gauging and transfer information on cellar work orders.

·         Monitor accuracy and completeness of cellar work orders conducted by Cellar I and Cellar II staff.

·         Responsible for sanitation of equipment and facilities in all areas of cellar activity.

·         Collect wine samples and general support for laboratory sampling.

·         Perform and direct chemical additions to wine.

·         Perform and direct basic equipment maintenance such as hose repair.

·         Submit Maintenance requests via online request process.

·         Perform and direct barrel maintenance.

·         Perform all barrel procedures including receiving, prepping, filling, topping, cleaning/sanitation, and inventory.

·         Set both manual and automatic tank temperature control.

·         Safely operate forklift and handcarts.

·         Operate and direct operation of presses and crushers.

·         Handle shipping and receiving of wine tankers and grape deliveries.

·         Maintain yeast and malo-lactic cultures to ensure viability.

 

Team Support and Administrative:  (15%)

·         Participate in safety, department, and company meetings.

·         General support and coordination with Laboratory and Operations departments.

·         Train and direct less skilled workers.

·         Conduct inventory on wine and supplies.

·         Take lead role in equipment repair and preventative maintenance programs.

Review completed work orders for accuracy.

 

Education: High school diploma or GED required.                    

Languages: Fluent English

Professional experience & know how:

  • Minimum 4 years winery cellar experience.
  • Knowledge of safe cellar practices, including safe handling of chemicals.
  • Knowledge of winery cellar operating procedures.
  • Ability to be trained in confined space entry process and procedures.
  • Ability to drive a forklift and become forklift certified.   

Technical & management skills:

  • Ability to understand and perform basic math.
  • Ability to understand and perform basic measurements.
  • Ability to train and direct less skilled workers, including seasonal labor.
  • Preferred: intermediate knowledge and ability of the following computer software programs: MS Windows, Excel, Word, Outlook or Lotus Notes.

Personal & interpersonal skills: Ability to communicate effectively both verbally and in writing.

 

Newton Vineyard and Winery is dedicated to producing ultrapremium, handcrafted wines in tandem with nature.  In the vineyard, Newton subscribes to low-impact farming where maturity is determined by the taste of the fruit rather than by its chemical composition. The terraced vineyard estate on Spring Mountain provides an impeccable source of Bordeaux varietals including Merlot, Cabernet Franc, Cabernet Sauvignon and Petit Verdot.

 Newton Vineyard is a part of the Wine & Spirits Division of LVMH – Moët Hennessy Louis Vuitton, the leading worldwide luxury goods company specializing in wine and spirits, fashion, leather goods, perfumes, cosmetics, watches, jewelry and selective retailing.


To apply, please send your resume with salary history to jobs@ chandon.com or come in person to the Administrative Offices at 1 California Drive, Yountville, CA 94599


Newton Vineyards is an Equal Opportunity Employer

 

 
Harvest Cellar Worker 2015

Domaine Chandon, Inc., is the leading sparkling wine producer in the Napa Valley and an emerging producer of varietal wines. Founded in 1973, Domaine Chandon was the first American sparkling wine venture established by a French Champagne house, Moet & Chandon. Domaine Chandon, Inc., is a part of the Wine & Spirits Division of LVMH – Moët Hennessy Louis Vuitton, the leading worldwide luxury goods company specializing in the wine and spirits, fashion, leather goods, perfumes, cosmetics, watches, jewelry and selective retailing.

Join us for the 2015 Harvest and gain valuable hands-on experience from one of California’s premier sparkling wineries.

Position Description:

Handle grape/juice deliveries.

  • Operate presses and crushers.
  • Drive forklift
  • Perform routine operation of pumps and filters to rack, transfer, and clarify juice and wine.
  • Perform chemical additions to juice and wine.
  • Perform direct inoculation of yeast to juice.
  • Set both manual and automatic tank temperature controls.
  • Perform routine barrel work: S02 adds, topping, stirring, racking, and filling.
  • Collect wine/juice samples and general support for the laboratory.
  • Exposure to complex cellar equipment: Cross flow, STARS.

Qualifications

Education: High school diploma or GED required.

Languages: English required

Professional experience & know how:

- Minimum 1 year winery cellar experience.

- Knowledge or ability to learn safe cellar practices, including safe handling of chemicals

- Knowledge of winery cellar operating procedures

- Ability to be trained in confined space entry process and procedures

- Ability to drive a forklift and become forklift certified.

Technical & management skills:

- Ability to understand and perform basic math.

- Ability to understand and perform basic measurements.

Personal & interpersonal skills: Ability to communicate effectively both verbally and in writing.

To apply, please come in person to the Administrative Offices at 1 California Drive, Yountville, CA 94599 or email us at jobs@chandon.com

Domaine Chandon is an Equal Opportunity Employer