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Privacy Policy

DOMAINE CHANDON, INC. (the “Company”, “we” or “us”) respects your concerns regarding the confidentiality of personal information provided by you.  This privacy notice (“Privacy Notice”) describes the Company’s practices regarding the collection, use and disclosure of information on or through its website  www.chandon.com (the “Site”).  By visiting this Site, and/or using the services offered on or through this Site, you agree to the terms of this Privacy Notice as they may be amended from time to time.  If you do not agree with any term in this Privacy Notice, please do not use this Site.  As we update and expand our services, this Privacy Notice may change, so check back to this page from time to time.  This Privacy Notice is incorporated by reference into, and part of, the Terms and Conditions of Use, which governs your use of this Site. This Privacy Notice only applies to personal information (as defined below) that we collect through this Site and your online interactions with us via email, online forms, or other online communications.  This Privacy Notice does not apply to information that you may provide to the Company, or that we may obtain, other than through this Site, such as in person at our winery, by phone, through postal mail or through other live and print media.

We may interact with you on third party sites where we post content or invite your feedback, such as Facebook or Twitter.  This Privacy Notice does not cover the privacy policies of these third party websites.  You are responsible for viewing and abiding by the privacy policies and terms of use posted on these third party sites.  See also “Links to Third Party Sites” below.

You may opt in or opt out of our sharing of your personal information with third parties for marketing purposes by following the directions in the “Right to Opt In and Opt Out” section below.

    1. PROTECTION OF PERSONS UNDER LEGAL ALCOHOL CONSUMPTION AND PURCHASING AGE

You must not provide us with your personal information if you are not of legal age to purchase alcohol in your country of residence and (if different) in the jurisdiction in which you are accessing the Site. We do not intend to collect personal information from any individuals under the legal purchase age, or to market alcohol beverages to anyone under the legal purchase age. If we receive notice or believe that someone under the legal purchase age has provided us with personal information, we will make every reasonable effort to remove such personal information from our files, or to flag such personal information and (to the extent permitted by law) retain it for the sole purpose of ensuring that it is no longer used.

2. WHAT INFORMATION IS COLLECTED

Personal Information:  Your privacy is important to us.  Depending on how you use the Site, we may ask you to share personal information with us.  “personal information” includes, for example, your name; home and/or business address; e-mail address; telephone number; credit card and other payment information; and demographic information and/or other information that may identify you as an individual or allow online or offline contact with you as an individual.

We will ask you for information, including some personal information, if you use one of several services:

•        Sign up for e-mail: In order to receive our e-mail alerts or newsletters, you need to share your e-mail address. You do not have to sign up for e-mail to browse the Site and make purchases.

•        Becoming a registered user: In order to register, you need to share some personal information, such as your e-mail address. You do not have to be a registered user to browse the Site.

•        Making a purchase: When you buy something on the Site, you have to supply your name, a billing address, phone number, shipping address, and credit card information.  By making a purchase, you become a registered user of the Site. You can choose to store information needed to make a purchase, such as your shipping and billing addresses in the “My Account” section. You can access this section using your registration login and password.

•        Entering sweepstakes, contests, promotions and surveys: You may be asked to provide personal information in order to enter a sweepstakes, contest or promotion, or answer a survey, on the Site.  If you enter a sweepstakes, contest, promotion or answer a survey, you will become a registered user (if you aren't one already). We may also ask you for some demographic information, such as your age. If you choose not to answer, you probably will not be able to participate in the sweepstakes, contest, promotion or survey.  We may sometimes use a third party application on Facebook or other third party website to host a sweepstakes, promotion or contest.  In those instances, the information you provide will be submitted to the third party and their privacy policy will govern the use and disclosure of the information you submit.

Mandatory information must be entered in the information fields marked with an asterisk in the data collection forms. If these fields are not completed, we are unable to address your query or to provide the services requested.

3. RIGHT TO ACCESS, CORRECT AND DELETE DATA AND TO OBJECT TO DATA PROCESSING

You are entitled to access, correct and delete your personal information to extent we are required by law to do so, and opt in and/or opt out of certain uses of your personal information.For example, at the time you are requested to provide personal information on this Site, you may have the opportunity to elect to, or not to: (1) receive promotional correspondence from us, or (2) have your personal information shared with other entities for their marketing purposes. You may exercise this right, at any time, by writing to the following address: Domaine Chandon Site Management, 1 California Drive, Yountville, CA 94599 or by sending an e-mail to customerservice@chandon.com. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Please understand that if you opt out of receiving promotional correspondence, we may still contact you in connection with your relationship, activities, transactions and communications with us.  Also, a request to have us stop sharing your personal information with other entities for marketing purposes will only apply as of the date of your request, and we will not be responsible for any communications that you may receive from entities that received your personal information prior to such request.  In these cases, please contact that entity directly.

4. HOW IS THE PERSONAL INFORMATION USED

We will use the personal information you provide to our Site, for example, to respond to your requests, process your orders, and to provide you with our product and service offerings.  We may also use your personal information to maintain our internal record keeping and/or share it with our affiliates for internal marketing purposes.   In addition, we may send you notices (for example, in the form of e-mails, mailings, and the like), and otherwise correspond with you, about products, services, companies and events, sponsored by us and others, that we think might interest you.   You may opt out of receiving such notices from us by following the instructions in the Right to Opt In and Opt Out section above.

We may analyze user behavior as a measure of interest in, and use of, our Site and e-mails, both on an individual basis and in the aggregate.

5.  HOW WE SHARE PERSONAL INFORMATION AND SITE USAGE INFORMATION WITH OTHERS

Third-Party Offers: We may provide visitors an opportunity to receive offers from other entities including but not limited to our affiliates who have services, products and offers that we think might be of interest to you.  Unless you elect not to receive such offers by following the instructions in the Right to Opt In and Opt Out section, we may from time to time provide your personal information to these entities so that they may send you these offers.  If you change your mind and no longer want us to share your personal information with these types of third parties, follow the instructions to opt out in the Right to Opt In and Opt Out section.

Service Providers: We may use third-party companies to help operate our Site, perform functions on our behalf and deliver our products and services, and may share your information with our affiliates, service providers and other third parties that provide products or services for or through this Site or for our business.  Examples include: website or database hosting companies; age verification; credit card authorization companies; e-mail service providers; analytics companies; customer survey companies; marketing and advertising assistance; order fulfillment; and other similar service providers that use such information on our behalf.

Information from Other Sources: Information that you give us may be combined with other personally identifiable information from third-party sources to make our marketing efforts more efficient and correct or supplement our records.  Examples of other information we receive from third-party sources include updated delivery and address information, which we use to correct and/or supplement our records.

Aggregate Statistics: We may disclose aggregate statistics regarding user behavior as a measure of interest in, and use of, our Site and e-mails to third parties in the form of aggregate data, such as overall patterns or demographic reports that do not describe or identify any individual user.

Legally Compelled Disclosures: We may disclose personal information to government authorities, and to other third parties when compelled to do so by government authorities or otherwise as required or permitted by law, including but not limited to in response to court orders and subpoenas.  We also may disclose personal information when we have reason to believe that someone is causing injury to or interference with our rights or property, other users of the Site, or anyone else that could be harmed by such activities.  Additionally, we cooperate with law enforcement inquiries and other third parties to enforce laws, intellectual property rights and other rights.

Business Transfer: In the event that the Company is acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation or liquidation, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, or if we sell or otherwise transfer our assets or operations, personal information may be one of the transferred assets.

Security: While the Company will take reasonable precautions to protect the security and integrity of personal information provided to this Site, due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on our system or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers.  We maintain physical, electronic and procedural safeguards to protect your personal information.

For example:

  • We use industry-standard Secure Sockets Layer ("SSL") authentication for online transactions made on our site. SSL authentication and encryption of the information that you send to us over the Internet helps protect your online transaction information from third party interception.
  • Your credit card information is never used except to issue refunds and charges for orders placed on our Site. For your own safety, please don't ever use email to send us your credit card information!
  • We never display your full credit card number once it has been entered. We will only reveal the last four digits of your credit card for verification purposes.
  • For additional security, we do not store your credit card number after processing your payment.

We urge you to protect your own privacy. We recommend that you do not share your password with anyone or share your password in an unsolicited phone call or e-mail.

Unfortunately, despite all of our efforts, there is always a risk that third parties may unlawfully intercept transmissions. This reality is true of all Internet use. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk.

If you contact Us by e-mail or a “contact us” or similar feature on our Site, you should be aware that your transmission might not be secure.  A third party could view information you send by these methods in transit.

If you choose to become a registered user, you are responsible for maintaining the strict confidentiality of your account password, and you shall be responsible for any access to or use of the Site by you or any person or entity using your password, whether or not such access or use has been authorized by or on behalf of you, and whether or not such person or entity is your employee or agent.  You agree to (a) immediately notify the Company of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session.  It is your responsibility to control the dissemination and use of your password, control access to and use of your account, and notify the Company when you desire to cancel your account on this Site.  We are not responsible or liable for any loss or damage arising from your failure to comply with this provision.

We will not be liable for disclosure of your information due to errors or unauthorized acts of third parties during or after transmission.

We recommend that you change your password every three months.  If you are using a public computer (e.g. at a library), or a shared computer, we urge you to log out of your account and our Site altogether, and quit the browser application before you leave the computer.  This will help prevent others from accessing your account and any personal information.

In the unlikely event that we believe that the security of your personal information in our possession or control may have been compromised, we may seek to notify you of that development.  If a notification is appropriate, we would endeavor to do so as promptly as possible under the circumstances, and, to the extent we have your e-mail address, We may notify you by e-mail.  You consent to our use of e-mail as a means of such notification.

Consent to Processing: By providing personal information to this Site, you understand and hereby consent to the collection, maintenance, processing and transfer of such information in and to the United States and other countries and territories.

 

6. COOKIES AND OTHER TECHNOLOGIES

Cookies:  We may use “cookies” to keep, and sometimes track, information about you.  Cookies are small data files that are stored on your computer’s hard drive and can be used to collect information about where you travel on our Site and what you look at and purchase.  They may store the information in your shopping cart, and/or your username and/or password.  All of these purposes serve to improve and personalize your experience on our Site.

You can control how your browser handles cookies received from websites.  You can choose to refuse all cookies, or to be prompted before a cookie is saved to your hard drive, or to only accept cookies from certain websites that you designate.  By refusing to accept cookies from the Company, you may not be able to use some of the features and functionality available on the Site.

For example, in Microsoft Internet Explorer 6.0 and above, you may block cookies by taking the following steps:

 

1. Go to "Tools", then "Internet Options".

2. Click on the "Privacy" tab.

3. Use the cursor to select the level you require.

Instructions for blocking cookies in other browsers are available at http://www.allaboutcookies.org/manage-cookies/.

Clear GIFs:  We may use “clear GIFs” (aka “Web beacons” or “pixel tags”) or similar technologies, in the Site and/or in our communications with you to enable us to know whether you have visited a Web page or received a message.  A clear GIF is typically a one-pixel, transparent image (although it can be a visible image as well), located on a Web page or in an e-mail that communicates to us whether you viewed an email that we sent you or visited a certain page on our Site.  A clear GIF may enable us to relate your viewing or receipt of a Web page or message to other information about you, including your personal information.

IP Address and Clickstream Data:  Our server automatically collects data about your server’s Internet address when you visit the Site.  This information, known as an Internet Protocol address, or IP Address, is a number that’s automatically assigned to your computer by your Internet service provider whenever you’re on the Internet.  When you request pages from our Site, our servers may log your IP Address and sometimes your domain name.  Our server may also record the referring page that linked you to the Site (e.g., another website or a search engine); the pages you visit on this Site; the Site you visit after this Site; the ads you see and/or click on; other information about the type of Web browser, computer, platform, related software and settings you are using; any search terms you have entered on this Site or a referral site; and other Web usage activity and data logged by our Web servers.  We use this information for internal system administration, to help diagnose problems with our server, and to administer our Site.  Such information may also be used to gather broad demographic information, such as country of origin and internet service provider.

Third Party Ad Servers:  We may use the services of one or more third party advertising companies.   If we do, these third parties may use cookies alone or in conjunction other tracking technologies to collect information about you when you use our Site.  The information these third party advertising companies may collect may be associated with your personal information or they may collect information, including personal information, about your online activities on the Site as well as other sites over time and across different websites and other online services.  They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

Site Analytics: We use Google Analytics to help analyze use of our Site. This analytical tool uses 'cookies', which are text files placed on your computer, to collect standard internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the Site (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the Site and to compile statistical reports on Site activity. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy, and we encourage you to read those Terms of Use and Privacy Policy. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.  We reserve the right to use other analytical tools to collect the same types of information described above.

Mobile Devices:  You may be visiting our Site from your mobile device.  Certain mobile service providers uniquely identify mobile devices and we or our third-party service providers may receive such information if you access the Site through mobile devices. Some features of the Site may allow for the collection of mobile phone numbers and We may associate that phone number to mobile device identification information.  Furthermore, some mobile phone service providers operate systems that pinpoint the physical location of devices that use their service. Depending on the provider, we or our third-party service providers may receive this information.

Any or all of these activities with regard to cookies and other technologies may be performed on our behalf by our services providers.

7   LINKS TO THIRD-PARTY WEBSITES

Links on this Site to any third-party website (“Linked Site”) is provided solely as a convenience to you.  If you use these links, you will leave this Site.  We are not obligated to review any Linked Site, do not control such Linked Sites, and are not responsible for any such Linked Sites (or the products, services, or content available through such site).  We do not endorse or make any representations about any Linked Site, any information, software, products, services, or materials found there or any results that may be obtained from using such Linked Site.  If you decide to access any Linked Site, you do so entirely at your own risk.  The Linked Site may contain its own privacy policy and terms of use governing the collection and use of your information, and we are not responsible for the use of any information you submit to the Linked Sites.  You are responsible for viewing and abiding by the privacy policies and terms of use posted on any Linked Site.

8.  CHANGES TO OUR PRIVACY AND COOKIES NOTICE

The Company may make changes to or update this notice at any time. We will ensure that you are informed of such changes, either via a special message on the Site, or via a customized notice, for example when we send newsletters.  Any changes or updates will be effective immediately upon posting to this Site.  Under certain circumstances, we may also elect to notify you of changes or updates to our Privacy Notice by other means, such as posting a notice on the front page of our Site or by sending you an e-mail.  You are responsible for ensuring the Company has an up-to-date active and deliverable e-mail address for you,

Contact Us

If you have any questions or comments regarding our privacy notice, you may contact us at customerservice@chandon.com or by writing to the following address: Domaine Chandon, 1 California Drive, Yountville, CA 94599.

Effective Date: December 2013