CLUB FAQ

There are no joining fees to be part of Club CHANDON. All you need to pay for are the recurring Club wine deliveries, which are generally every four months unless you've chosen more frequently. We'll notify you when a delivery is approaching so you always have time to make changes.

Yes, you can skip a delivery at any time. You'll be notified by email when your delivery date is approaching, and you can use the link in that email or inside your member portal to skip that delivery. You can also reach out to our team for help.

Yes — our Social membership offers you the ability to choose your own wines and change any time you like. If you prefer to have someone manage your choice, our Étoile and Petite memberships are chosen by our winemakers to showcase the very best of CHANDON sparkling wine. We always send a notification of your upcoming delivery before we charge your credit card or dispatch the wine, so you'll know what you're receiving.

You can update your member details including contact details, delivery addresses, and payment details, by logging into your account with the link below. If you have any difficulty, please reach out to our dedicated member customer service.

We will replace any broken or missing deliveries as soon as possible after becoming aware of it. Australia Post will often notify us of any mishaps, so that we can address them. If you get a notification from Australia Post that something has gone wrong and you haven't already heard from us, please contact us. We want to ensure you don't miss out on a single bottle.

You can login to your membership account to skip deliveries and cancel your membership. Upon cancellation, all member benefits cease. Our team are available if you have any questions or need help.

As long as you complete one full year of Club deliveries there is are no fees for cancelling or pausing your membership. If you choose to cancel within the first year of membership a $50 cancellation fee is applicable.