Last updated 15 January 2018
Terms and Conditions of Use
The Site is edited by Domaine Chandon Inc (the “Company").
Any use of this Site by any person (“you" or the “user") is governed by these terms + conditions of use (Terms + Conditions"). The purpose of these Terms + Conditions is to define the conditions of access, navigation and use of the Site.
By accessing and using this Site, you accept without restriction to apply these Terms and Conditions as well as the provisions concerning the protection of personal data (read the Privacy + Cookies Policy).
The Company may revise or update these Terms and Conditions and the Privacy + Cookies Policy at any time and without notice. It is your responsibility to re-read these Terms and Conditions and the Privacy + Cookies Policy on a regular basis.
The Company provides this Site only for users age 21 years and older in their country/region of residence and provided that the consumption and/or purchase of alcoholic beverages is legal.
Navigation on the site
Access to the Site
Necessary hardware and software to access Internet and this Site are under sole liability of the users.
The Company reserves the right, in its absolute discretion, to suspend or terminate access or navigation to all or part of the Site and/or its content and/or the available services without prior notice and without entitling any user to claim any indemnity or compensation.
It is forbidden to modify the software or any element of it or to use a modified version of the software, in order to obtain unauthorized access to the Site.
Links
The Site may include links to other web sites or other internet sources. As the Company cannot control these web sites and external sources, the Company cannot be held responsible for the provision or display of these web sites and external sources, and may not be held liable for the content, advertising, products, services or any other material available on or from these web sites or external sources. Furthermore, the Company cannot be held responsible for any demonstrated or alleged harm or losses resulting from (directly or indirectly) or in relation to the use of, or the fact of having had confidence in, the content, goods or services available on these web sites or external sources.
User responsible behaviour
Each user warrants that he / she:
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Is 21 years of age or older,
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Will use the Site for user’s personal and lawful use only, excluding therefore any other commercial use without the prior written consent of the Company,
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Will provide, when relevant, personal data being true, up-to-date and accurate.
When using the Site, users must behave responsibly, lawfully, with courtesy and respectful towards other users, the Company, its subsidiaries, affiliates and third parties.
User must notably refrain from:
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Uploading, displaying, sending by e-mail or by any other mean any file containing viruses, codes, text files, software or similar items which could disrupt, interrupt, destroy, damage or limit functionalities of any software, hardware or telecommunication material
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Disrupting or interrupting the Site, its servers or networks connected to the Site, or infringing the related requirements, procedures or rules
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Infringing (including any attempt) the Site functioning, notably by exposing the Site to viruses, creating an overload of consultation of the Site or its servers, sending “spams" or overloading the Site messaging system
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Consulting privileged or non public information or accessing a server or account for which the user is not expressly granted access to
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Trying to assess or test the Site vulnerability, breaching security or authentication measures of the Site without the prior written consent of the Company
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Conducting any illegal activity or any other activity likely to infringe rights of the Company, its subsidiaries, affiliates, providers (including technical providers and contractors), customers and third parties, as well as refrain from encouraging thirds to do so,
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Uploading, displaying, posting, sending by e-mail or by any other mean any unsolicited or non authorised commercial or promotional content, junk mails, spasm, chains or any other solicitation,
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Uploading, displaying, sending by e-mail or by any other mean any illegal, detrimental, defamatory, offensive, racist, vulgar, obscene, threatening, violent, against decency, infringing third parties rights, chocking or disparaging content or the like
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Sending or forwarding by e-mail or by any other mean any content of the Site to people under the age of 21 years
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Each user must comply with any and all applicable regulations, laws and rules related to user’s behaviour on the Internet and transmission of technical data
When relevant, the Company reserves the right in its absolute discretion to terminate or withdraw any user’s access to the Site without notice in case of breach of the user’s obligations under these Terms + Conditions, without prejudice to claim damages to such defaulting user.
User generated content (when applicable)
Users are solely liable for any content they may post or upload onto the Site and the consequences of disclosing or broadcasting such content. The Company does not adhere or approve any content, opinion, suggestion or notice generated by users and the Company declines any and all responsibility and liability in respect of any such content.
Users are solely liable for any content they may post or upload onto the Site and the consequences of disclosing or broadcasting such content. The Company does not adhere or approve any content, opinion, suggestion or notice generated by users and the Company declines any and all responsibility and liability in respect of any such content.
However, the Company reserves the right, but not the obligation, to monitor use of the Site and to remove any content which, in its sole discretion, would breach these Terms + Conditions, may be offensive, illegal or otherwise objectionable in any way. Breaches may include, but are not limited to, content that features underage consumption (including individuals shown that who are not, or who do not look, over 25 years old), excessive consumption, illegal, irresponsible, or immoderate drinking, or condemnation of anyone who chooses not to drink alcohol. Any user posts that condone irresponsible drinking will be removed.
User accepts that the Company may freely and peacefully use, at no cost and without any restriction, any content posted onto the Site.
PROTECTION OF THE SITE CONTENT
The Site and each of its elements (including all text, images, web pages, sound, video, designs, trademarks, logos and other material on or accessible via the Site) as well as any software required to be used in relation to the former, data bases and newsletters (the “Content"), may contain confidential information and information that is protected by intellectual property rights or other legislations. Unless otherwise expressly stated on the Site, the Company exclusively owns all intellectual property rights related to the Content and the Company does not grant any user with any license or other right other than a right to view the Site.
Users must not copy, modify, create derivative pieces of work, assemble, decompile, assign, sub-licence or transfer in any way any content of the Site or any material (including software) related to the Site.
Personal data
The Company ensures the protection of personal information disclosed by users of the Site.
The Company invites users to consult the Privacy + Cookies Policy which indicates the provisions implemented to guarantee the treatment of personal data. Collection, treatment, use, transmission, keeping and protection of users’ personal information are governed by the Privacy + Cookies Policy.
Responsibility
The Company endeavours to ensure as far as possible, that the information provided on this Site is correct and up-to-date. However, the Company can not guarantee the correctness, accuracy or exhaustiveness of the information provided on the Site.
The Company allows free access to the Site and declines all responsibility and may not be held liable in any case:
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For any interruption in provision of the Site or services accessible via the Site
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For the occurrence of bugs, viruses and similar technical issues adversely affecting your ability to access this Site
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For any inaccuracy, isolated and unforeseen error or omission relating to information or Content available on the Site,
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For any damage resulting from a fraudulent intrusion by a third party,
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And more generally, for any direct or indirect or consequential harm, loss or damage, whatever the cause, origin, nature or consequences, which may occur as a result of any type of access to the Site or any inability to access it or the credit given to any piece of information coming directly or indirectly from the latter.
Governing law and jurisdiction attribution
These Terms + Conditions (and the Privacy + Cookies Policy) are governed by Californian law.
Unless imperative legal provision to the contrary, users and the Company hereby irrevocably submit to the exclusive jurisdiction of the competent courts of California any claim or matter arising under or in connection with the Content or use of the Site, including in case of guarantee, plurality of defendants or summary proceedings.
Social Media Terms and Conditions
View Personal Data and Cookies PolicyLast updated 15 January 2018
The content on this page or medium (“Medium") is edited by Domaine Chandon Inc, a United States company having its registered address 1 California Drive, Yountville, CA 94599, (“Entity").
Any use of this Medium by any person (“you" or the “user") is governed by these terms + conditions of use (Terms + Conditions"). The purpose of these Terms + Conditions is to define the conditions of access, navigation and use of the Medium in addition to the terms and conditions of use of the platform featuring the Medium. These Terms + Conditions are without prejudice to the terms and conditions of use of the platform featuring the Medium and are not intended to contravene, replace or supersede such platform’s terms and conditions of use.
By accessing and using this Medium, you accept without restriction to apply these Terms and Conditions as well as the provisions concerning the protection of personal data (read the Personal Data Policy).
Entity may revise or update these Terms and Conditions and the Personal Data Policy at any time and without notice. It is your responsibility to re-read these Terms and Conditions and the Personal Data Policy on a regular basis.
Entity provides this Medium only for persons who have reached the legal age to consume and/or purchase alcoholic beverages (whichever is the higher) in their country/region of residence and provided that the consumption and/or purchase of alcoholic beverages is legal. If no such laws exist in your country/region of residence, you must be over 21 to access the Medium.
This Medium is not intended to be seen in countries with restrictions on advertising on alcoholic beverages.
Moët Hennessy and its Maisons believe that their high-quality products should be enjoyed in moderation, according to the art of tasting.
To consolidate its commitment, Moët Hennessy actively participates in various sectoral organizations promoting responsible consumption.
Access to the Medium
Necessary hardware and software to access Internet and this Medium are under sole liability of the users.
Entity reserves the right, in its absolute discretion, to suspend or terminate access or navigation to all or part of the Medium and/or its content and/or the available services without prior notice and without entitling any user to claim any indemnity or compensation.
It is forbidden to do anything in order to obtain unauthorized access to the Medium.
Links
The Medium may include links to other web sites or other internet sources (including any source proposed by the platform featuring the Medium). As Entity cannot control these web sites and external sources, Entity cannot be held responsible for the provision or display of these web sites and external sources, and may not be held liable for the content, advertising, products, services or any other material available on or from these web sites or external sources. Furthermore, Entity cannot be held responsible for any demonstrated or alleged harm or losses resulting from (directly or indirectly) or in relation to the use of, or the fact of having had confidence in, the content, goods or services available on these web sites or external sources.
User responsible behaviour
Each user warrants:
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To be of minimum age legally required to consume and/or purchase alcohol in accordance with the regulations of user’s country/region of residence
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To use the Medium for user’s personal and lawful use only, excluding therefore any other commercial use without the prior written consent of Entity
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To provide, when relevant, personal data being true, up-to-date and accurate.
When using the Medium, users must behave responsibly, lawfully, with courtesy and respectful towards other users, Entity, its subsidiaries, affiliates and third parties.
User must notably refrain from:
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Sending or forwarding by e-mail or by any other mean (including by sharing) any content of the Medium to persons under the legal alcohol drinking and/or purchasing age in their country/region of residence or residing in a country/region of residence restricting or prohibiting the advertising of alcoholic beverages
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Uploading, displaying, sending by e-mail or by any other mean any illegal, detrimental, defamatory, offensive, racist, vulgar, obscene, threatening, violent, against decency, infringing third parties rights, chocking or disparaging content or the like
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Uploading, displaying, posting, sending by e-mail or by any other mean any unsolicited or non authorised commercial or promotional content, junk mails, spams, chains or any other solicitation,
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Uploading, displaying, posting, sending by e-mail or by any other mean any unsolicited or non authorised commercial or promotional content, junk mails, spams, chains or any other solicitation,
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Disrupting or interrupting the Medium, its servers or networks connected to the Medium, or infringing the related requirements, procedures or rules
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Infringing (including any attempt) the Medium functioning, notably by exposing the Medium to viruses, creating an overload of consultation of the Medium or its servers, sending “spams" or overloading the Medium messaging system
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Consulting privileged or non public information or accessing a server or account for which the user is not expressly granted access to
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Trying to assess or test the Medium vulnerability, breaching security or authentication measures of the Medium without the prior written consent of Entity
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Conducting any illegal activity or any other activity likely to infringe rights of Entity, its subsidiaries, affiliates, providers (including technical providers and contractors), customers and third parties, as well as refrain from encouraging thirds to do so
Each user must comply with any and all applicable regulations, laws and rules related to user’s behaviour on the Internet, transmission of technical data and in respect of platform rules.
Each user must comply with any and all applicable regulations, laws and rules related to user’s behaviour on the Internet, transmission of technical data and in respect of platform rules.
When relevant, Entity reserves the right in its absolute discretion to terminate or withdraw any user’s access to the Medium without notice in case of breach of the user’s obligations under these Terms + Conditions, without prejudice to claim damages to such defaulting user to the fullest extent permitted by law.
User generated content
When relevant, users are solely liable of any content they may post or upload onto the Medium and the consequences of disclosing or broadcasting such content. Entity does not adhere or approve any content, opinion, suggestion or notice generated by users and Entity declines any and all responsibility and liability in respect of any such content.
However, Entity reserves the right, but not the obligation, to monitor use of the Medium and to remove any content which, in its sole discretion, would breach these Terms + Conditions, may be offensive, illegal or otherwise objectionable in any way.
User accepts that Entity may freely and peacefully use, at no cost and without any restriction and time limit, any content posted onto the Medium. This includes the communication of any such content onto the Medium as well as its communication and reproduction on any other mediums of whatever nature for the promotion and advertising of Entity, its products and services.
Protection of the Medium content
The Medium and each of its elements (including all text, images, sound, video, designs, trademarks, logos and other material on or accessible via the Medium) as well as any software required to be used in relation to the Medium (the “Content"), may contain confidential information and information that is protected by intellectual property rights or other legislations. Unless otherwise expressly stated on the Medium, Entity exclusively owns all intellectual property rights related to the Content and Entity does not grant any user with any license or other right other than a right to view the Medium.
The reproduction of the Content (in whole or in part) of the Medium is authorized for the sole purpose of information for a personal and private use. Any reproduction or use or other exploitation of Content for any other purposes (whatever the manner or the kind) is expressly prohibited.
Users must not copy, modify, create derivative pieces of work, assemble, decompile, assign, sub-licence or transfer in any way any content of the Medium or any material related to the Medium.
Personal data
Entity may not have any control over personal information disclosed by users of the Medium.
Entity invites users to consult the Personal Data Policy which indicates the provisions implemented to guarantee the treatment of personal data by Entity.
Responsibility
Entity allows free access to the Medium and declines all responsibility and may not be held liable in any case:
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For any interruption in provision of the Medium or services accessible via the Medium, for the occurrence of bugs, viruses and similar technical issues adversely affecting your ability to access this Medium
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For any inaccuracy, isolated and unforeseen error or omission relating to information or Content available on the Medium
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For any damage resulting from a fraudulent intrusion by a third party
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And more generally, for any direct or indirect or consequential harm, loss or damage, whatever the cause, origin, nature or consequences, which may occur as a result of any type of access to the Medium or any inability to access it or the credit given to any piece of information coming directly or indirectly from the Medium.
SMS Transactional Notifications Updated 7/29/2024
- You may opt in to receive updates about your Club orders (shipped, pick up timing, etc) via SMS by send the text “OPTIN” to 51289
- You may opt out of SMS updates at any time by replying “STOP”. After replying “STOP” you will receive an SMS message confirming that you have opted out. After that, you will no longer receive SMS updates from us. To opt back in to receiving SMS updates, send text “OPTIN” to 51289
- If you experience problems with the SMS messaging program, reply “HELP” for assistance or call 888-626-6366 or email at talk-to-us@chandon.com.
- Carriers are not liable for delayed or undelivered messages
- Message and data rates may apply. Message frequency varies (est. 4 to 6msg/year). For questions about your text or data plan, please contact your wireless carrier. Privacy Policy
CLUB CHANDON TERMS AND CONDITIONS- For the new options selected on or after 11/15/2022
Thank you for joining Domaine Chandon’s Wine Club Community. The following sets forth the benefits, terms and conditions of your membership. Please save this for your records.
You have agreed to join Club Chandon (“Wine Club”), and have agreed to the following Automatic Renewal Terms as part of your membership:
AUTOMATIC RENEWAL TERMS
You have agreed to purchase two (2) Club Chandon wine releases and to purchase and be automatically charged for all future releases until you cancel, subject to the Minimum Purchase Obligation and Cancellation Policy described below.
Releases occur four times per year, in April, June, October, and December. When a release occurs, your credit card or debit card will automatically be charged the price of the release, plus applicable shipping and taxes, and the wine will be shipped to you. (See “Winery Pick-Up Policy” below for terms relating to the pick-up of wines in lieu of shipment.)
As a member of Club Chandon at Domaine Chandon (“Chandon”) you will receive wine shipments four times per year (each a “Club Shipment”) in April, June, October, and December (each a “Shipment Month”), subject to availability. Club Shipments are four (4) and (6) bottles of Chandon’s most recent release of sparkling wine or sparkling & still wines (“mixed”), depending on your club tier: four (4) bottles; or six (6) bottles; per Club Shipment. The price of each release varies but is always equal to the retail sales price of the wines in the release less the Club Chandon savings associated with your club tier (see chart & pricing below). Prices average approximately between $220-$280, depending on the release and your club tier. Wines are at a discounted bundle price, plus applicable shipping, and taxes. The maximum price of each Club Shipment will not exceed approximately $260 and $310 depending on the release, tier, and number of bottles. All prices are before taxes and shipping are added.
CLUB TIERS AT A GLANCE: †
Please see below Club Tier Options for more details about Membership Types and Benefits:
CLUB TIERS
Number of Bottles
Per shipment 4 6
Savings, wine and merchandise 10% 20%
Re-Order Savings 20% 30%
Complimentary Tastings 6 12
or Glass of Wine Per Year at the winery
Number of guest passes 1 1
per Complimentary Tasting
or Complimentary Glass of Wine at the winery
Savings on experiences at the winery 10% 20%
*Excluding Epicurean
Avg Release Price $220 $280
Customizable Shipments? YES YES
†” Club Tiers at a Glance” chart provided only for convenience. All portions of the chart are subject to the rest of the terms stated in this document.
Club Chandon may, in its sole discretion and subject to availability, include additional bottles of wine and merchandise at any time as a part of its club benefits program, which is included in the club benefits purchase price, to any active members who have received a minimum of two consecutive shipments. Consumers must be an active club member to qualify for the benefit. Additionally, Chandon reserves the right to discontinue such benefits, or elect not to give them at any time and for any reason. You agree that you have no expectation or entitlement to any such benefit.
MINIMUM PURCHASE OBLIGATION: You must purchase a minimum of two (2) Club Shipments before canceling your membership. Please see our cancellation policy for more details. Customizable shipments will need to be equal or greater to the minimum average release price of each shipment based on your subscribed tier. If customization exceeds average price threshold for your tier, you agree to pay the full customized order price.
CANCELLATION POLICY: After purchasing two (2) Club Shipments for Club Chandon, you may cancel your membership at any time by calling our customer service team or emailing us (see “HOW TO CANCEL” below).
You must cancel five (5) or more days before the first day of the upcoming Shipment Month to avoid being charged for that month. If you cancel after five (5) days prior to the first day of the Shipment Month, you will be charged for that Shipment Month and your cancellation will be effective thereafter.
MEMBERSHIP DETAILS AND POLICY
In addition to the four (4) Club Shipments a year, Club Chandon members will also receive the following benefits each year of membership (terms and conditions apply):
- Complimentary Access to Winery & Club Lounge. Active Club Chandon members are allowed, according to their club tier, a certain number of complimentary visits to the Chandon winery and club lounge in Yountville, California: 4 bottle shipment members are allowed six (6) complimentary visits and 6 bottle shipment members are allowed twelve (12) complimentary visits. With each allowed complimentary visit, you will have the option of selecting either: 1) a complimentary tasting flight of wines selected by Chandon (“Complimentary Wine Tasting Flight”); or 2) a complimentary glass of wine from the menu offered on the day of your visit (“Complimentary Glass of Wine”). 4 bottle shipment and 6 bottle shipment members may bring one (1) guest (2 people total, including you and your guest) per complimentary visit.
- Tastings notes and information included with the wines in every shipment;
- Savings depending on the wine club tier on wine and merchandise (10% for 4 bottle shipment members, and 20% for 6 bottle shipment members, at the winery and at Chandon.com. Up to 20% savings on experiences at the winery, for up to 2 people depending on member tier (10% for 4 bottle shipment members, and 20% for 6 bottle shipment members. *Savings not applicable to The Epicurean Experience.
- Additional Savings depending on the wine club tier (20% for 4 bottle shipment membership, and 30% for 6 bottle shipment membership, when re-ordering wine within 60 days of current club release month.
- Fully customizable wine shipments, subject to availability and the selection offered.
SHIPPING TERMS AND CONDITIONS
We comply with the laws of each state regarding shipment of wine direct to consumers. We will act to arrange shipments direct to consumers only to the following states and only in the quantities permitted by the laws of such states: AK, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IA, IL, IN, KS, LA, MA, MD, ME, MI, MN*, MT, MO, NE, NH, NV, NM, NC, ND, NY, OH, OR, PA, SC, SD, TN, TX, VA, VT, WA, WV, WI, WY*. New states are opening for direct shipping, so please check with us to see if we now ship to your state. * States not eligible for double shipments.
Prior to each Club Chandon release, we will contact you via email to provide you with the selection of wines included in your release. Each membership tier and wine club release are fully customizable within the selection provided. You may add to or change wines in your release at that time. If you choose to have your wines shipped, we will confirm your shipping address and provide the shipping date. If you choose to pick up your wines at the winery, we will confirm the release date for pickup. It’s that easy!
All wines are sold in California and the ownership transfers to the buyer in California. We make no representation as to the legal rights of anyone to ship or import wines into any state outside California. The buyer is solely responsible for the shipment of wines. If you want the shipment to go to one of the states above, by placing an order, you authorize us to act on your behalf to engage a common carrier to deliver your order where you want it delivered.
Delivery will only be made to an adult, 21 or older, and signature is required. Additional charges will apply for returned or re-shipped packages.
Please note that it is your obligation to maintain any changes to your account, including billing information and the shipment address. Misdirected shipments and/or delivery changes will result in additional shipping charges.
WINERY PICK-UP POLICY
We do not accept substitution requests for wine club selections at the winery. Please make substitutions prior to the scheduled order placed date by going into Your Account online or contacting Club Chandon at 1+888 242-6366 opt.1 or via email at: talk-to-us@chandon.com.
If you choose to pick up your wines, they will be held at the winery for up to 30 days from the release date. If you do not pick up your wines within 30 days, we will automatically ship your wines to you and charge the credit card on the file for the entire order including applicable shipping fees and taxes.
PAYMENT TERMS
When a Club Shipment occurs, your authorized credit card or debit card will be charged the price of the wine, plus applicable shipping and taxes.
You agree that your credit card or debit card will be charged each Shipment Month until you cancel.
HOW TO CANCEL
To cancel, simply call us at 1-888-242-6366 Opt. 1 and ask to cancel.
You also may send an email asking to cancel to talk-to-us@chandon.com. Our team will immediately cancel your membership upon request. To generate a cancellation email, click here.
All cancellation requests are subject to the minimum purchase obligation and cancellation policy described above.
ADDITIONAL TERMS & CONDITIONS AND ARBITRATION PROVISION
Any dispute arising out of or relating to your participation in Club Chandon will be determined by final and binding arbitration on an individual basis, and you irrevocably waive any and all rights to class actions, other representative actions, and trial by jury or by any court, as set forth in detail in additional terms and conditions found on Chandon's website: Chandon.com
Chandon reserves the right to change, modify, or discontinue any Club Chandon membership format and benefits at any time with approximately 45 days advanced notice to you.
Chandon reserves the right to terminate your Wine Club membership for any conduct that is inappropriate or in violation of any Chandon Wine Club or other applicable terms and conditions.
We welcome you to Club Chandon and sincerely hope you enjoy your membership!
Cheers,
The Club Chandon Team
CLUB CHANDON TERMS AND CONDITIONS- For the options previously available and selected prior to 11/15/2022
Thank you for joining Domaine Chandon’s Wine Club Community. The following sets forth the benefits, terms and conditions of your membership. Please save this for your records.
You have agreed to join Club Chandon (“Wine Club”), and have agreed to the following Automatic Renewal Terms as part of your membership:
AUTOMATIC RENEWAL TERMS
You are agreeing to purchase the Wine Club release you selected and to purchase and be automatically charged for all future releases until you cancel, subject to the Minimum Purchase Obligation and Cancellation Policy described below.
Releases occur every two months, in February, April, June, August, October, and December (subject to availability). When a release occurs, your credit card or debit card will automatically be charged the price of the release, plus applicable shipping and taxes, and the wine will be shipped to you. The price of each release varies but is always equal to the retail sales price of the wines in the release less the 20% Wine Club discount. The current average release price, including the discount, is approximately $186 Sparkling Club, $179 Sparkling & Still, $192 Still Only before taxes and shipping. “DOUBLE my club” members receive two of each bottle at a 30% discount, meaning that the current average release price is approximately $279 before taxes and shipping.
Minimum Purchase Obligation. You must purchase at least two Wine Club releases.
Cancellation Policy. You may cancel after purchasing two Wine Club releases. If your cancellation request is received five business days or fewer before a Wine Club release shipping date, your cancellation will not be effective until after that release—so you will be charged for and receive that release.
MEMBERSHIP DETAILS AND POLICY
Prior to each Club Chandon release, we will contact you via email to provide you with the selection of wines included in your release. You may add to or change wines in your release at that time. If you choose to have your wines shipped, we will confirm your shipping address and provide the shipping date. If you choose to pick up your wines at the winery, we will confirm the release date for pickup. It’s that easy!
Please note that it is your obligation to maintain any changes to your account, including the shipment address. Misdirected shipments and/or delivery changes will result in additional shipping charges.
SHIPPING INFORMATION
We obey the laws of each state regarding shipment of wine direct to consumers. We will act to arrange shipments direct to consumers only to the following states and only in the quantities permitted by the laws of such states: AK, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IA, IL, IN, KS, LA, MA, MD, ME, MI, MN*, MT, MO, NE, NH, NV, NM, NC, ND, NY, OR, PA, SC, SD, TN, TX, VA, VT, WA, WV, WI, WY*. New states are opening for direct shipping, so please check with us to see if we now ship to your state. * States not eligible for double shipments
SHIPPING TERMS AND CONDITIONS
All wines are sold in California and the ownership transfers to the buyer in California. We make no representation to the legal rights of anyone to ship or import wines into any state outside California. The buyer is solely responsible for the shipment of wines. If you want the shipment to go to one of the states above, by placing an order, you authorize us to act on your behalf to engage a common carrier to deliver your order where you want it delivered.
Adult, 21 or older, signature required for delivery. Additional charges will apply for returned or re-shipped packages.
WINERY PICK-UP POLICY
We do not accept substitution requests for wine club selections at the winery. Please make substitutions prior to the scheduled order placed date by going into Your Account online or contacting Club Chandon at 1+888 242-6366 opt.1 or via email at talk-to-us@chandon.com.
If you choose to pick up your wines, they will be held at the winery for up to 30 days from the release date. If you do not pick up your wines within 30 days, we will automatically ship your wines to you and charge the credit card on the file for the entire order including applicable shipping fees.
HOW TO CANCEL
To cancel, simply call us at 1-888-242-6366 Opt. 1 and ask to cancel. You also may send an email asking to cancel to talk-to-us@chandon.com. To generate a cancellation email, click here. All cancellation requests are subject to the Minimum Purchase Obligation and Cancellation Policy described above in the Automatic Renewal Terms.
ADDITIONAL TERMS & CONDITIONS AND ARBITRATION PROVISION
Any dispute arising out of or relating to your participation in the Wine Club will be determined by final and binding arbitration on an individual basis, and the parties irrevocably waive any and all rights to class actions, other representative actions, and trial by jury or by any court, as set forth in detail in additional terms and conditions of Wine Club membership.
Chandon reserves the right to terminate your Wine Club membership for any conduct that is inappropriate or in violation of any Chandon Wine Club or other applicable terms and conditions.
TASTE of Club CHANDON AUTOMATIC RENEWAL TERMS
You have agreed to purchase the next available Taste of Club CHANDON release and to purchase and be automatically charged for all future releases until you cancel, subject to the Minimum Purchase Obligation and Cancellation Policy described below.
As a member of a Taste of Club CHANDON at Domaine Chandon (“Chandon”) you will receive wine shipments four times per year (each a “Club Shipment”) in April, June, October, and December (each a “Shipment Month”), subject to availability. All Club Shipments are two (2) bottles of Chandon’s most recent release of sparkling wine, with an average price of $79, a discounted bundle price, plus applicable shipping, and taxes. Maximum price of each Club Shipment will not exceed $90 before taxes and shipping are added.
MINIMUM PURCHASE OBLIGATION: You must purchase a minimum of one (1) Club Shipment before canceling your membership. Please see our cancellation policy for more details.
CANCELLATION POLICY: After purchasing your first Club Shipment for a Taste of Club CHANDON, you may cancel your membership at any time by calling our customer service team or emailing us (see “HOW TO CANCEL” below).
You must cancel five (5) or more days before the first day of the upcoming Shipment Month to avoid being charged for that month. If you cancel after five (5) days prior to the first day of the Shipment Month, you will be charged for that Shipment Month and your cancellation will be effective thereafter.
MEMBERSHIP DETAILS AND POLICY
In addition to the four (4) Club Shipments a year, Taste of Club CHANDON members will also receive the following benefits each year of membership (terms and conditions apply):
- Tastings notes and information included with the wines in every shipment;
- 10% savings on other wine purchases made at Chandon.com;
- One (1) annual guest pass and complementary wine tasting for two at the Chandon winery, plus club savings benefit on wines, merchandise, and food when using the guest pass. (“Annual Guest Pass”).
Members must purchase a minimum of one (1) Club Shipment and be an active member to receive and redeem the Annual Guest Pass benefits (see below for additional terms on how canceling your membership will affect your Annual Guest pass). Your initial Annual Guest pass will be mailed to the shipping address on file, following the fulfillment of your minimum purchase obligation. One (1) additional Annual Guest Pass will be mailed to the shipping address on file following each anniversary of your membership, so long as you remain an active member of a Taste of Club CHANDON. For example, if you sign up for a Taste of Club CHANDON on October 15, 2022, you will be mailed your initial Annual Guest Pass after October 15, 2022. If you remain an active member of a Taste of Club Chandon through October 15, 2023, you will be mailed one (1) additional Annual Guest Pass after October 15, 2023.
A TASTE OF CLUB CHANDON is a periodic digital wine subscription membership. It does not allow members to customize wines or skip any Club Shipments. If a member of a Taste of Club Chandon desires more flexibility to customize wines, or to temporarily skip regular shipments throughout the year, we recommend joining another Chandon club program online at Chandon.com, or at the Chandon winery. Please see other wine club offers HERE.
SHIPPING TERMS AND CONDITIONS
We comply with the laws of each state regarding shipment of wine direct to consumers. We will act to arrange shipments direct to consumers only to the following states and only in the quantities permitted by the laws of such states: AK, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IA, IL, IN, KS, LA, MA, MD, ME, MI, MN, MT, MO, NE, NH, NV, NM, NC, ND, NY, OR, PA, SC, SD, TN, TX, VA, VT, WA, WV, WI, WY. New states are opening for direct shipping, so please check with us to see if we now ship to your state.
All wines are sold in California and the ownership transfers to the buyer in California. We make no representation as to the legal rights of anyone to ship or import wines into any state outside California. The buyer is solely responsible for the shipment of wines. If you want the shipment to go to one of the states above, by placing an order, you authorize us to act on your behalf to engage a common carrier to deliver your order where you want it delivered.
Delivery will only be made to an adult, 21 or older, and signature is required. Additional charges will apply for returned or re-shipped packages.
Please note that it is your obligation to maintain any changes to your account, including billing information and the shipment address. Misdirected shipments and/or delivery changes will result in additional shipping charges.
PAYMENT TERMS
When a Club Shipment occurs, your authorized credit card or debit card will be charged the price of the wine, plus applicable shipping and taxes.
You agree that your credit card or debit card will be charged each Shipment Month until you cancel.
HOW TO CANCEL
To cancel, simply call us at 1-888-242-6366 Opt. 1 and ask to cancel.
You also may send an email asking to cancel to talk-to-us@chandon.com. Our team will immediately cancel your membership upon request.
All cancellation requests are subject to the minimum purchase obligation and cancellation policy described above.
EFFECT OF CANCELLATION ON ANNUAL GUEST PASS: A Taste of Club CHANDON membership must be active to redeem the Annual Guest Pass. If you cancel membership prior to meeting the minimum purchase obligation, or before redeeming the Annual Guest Pass, you forfeit the pass and redemption of its benefits.
ADDITIONAL TERMS & CONDITIONS AND ARBITRATION PROVISION
Any dispute arising out of or relating to your participation in a Taste of Club CHANDON will be determined by final and binding arbitration on an individual basis, and you irrevocably waive any and all rights to class actions, other representative actions, and trial by jury or by any court, as set forth in detail in additional terms and conditions found on Chandon's website: Chandon.com
*Chandon reserves the right to change, modify, or discontinue a Taste of Club CHANDON membership format and benefits at any time on 30 days advanced notice to you.
Chandon reserves the right to terminate your Wine Club membership for any conduct that is inappropriate or in violation of any Chandon Wine Club or other applicable terms and conditions.