WE’RE HERE TO HELP.
FREQUENTLY ASKED QUESTIONS.
For members who joined prior to 11/15/2022 and Taste of the Club members, please login and return to this page to view your FAQs.
Club CHANDON releases are in April, June, October, and December. If you join Club CHANDON in months other than the above, you are given the choice to receive the most recent Club CHANDON shipment, or wait until the next scheduled Club CHANDON shipment month.
Club CHANDON releases vary depending on the number of bottles in the shipment, as well as depending on the wines selected. The averages for each shipment quantity are as follows:
4 Bottles: $220
6 Bottles: $280
Please note that tax and shipping vary depending on your location and have not been included in these estimates.
Club CHANDON members receive exclusive benefits based on the number of bottles you choose to receive in each shipment.
4 Bottles: 10% off wine and merchandise purchases and 10% off experiences (for 2 guests).
6 Bottles: 20% off wine and merchandise purchases and 20% off experiences (for 2 guests).
Your discounts apply to your club shipments, chandon.com purchases, and purchases at the winery.
Following the Club release you’ll receive an email reminding you of your Club benefits, including a coupon code for a Club-exclusive reorder discount. Your discount applies to default Club CHANDON wine selections and varies depending on the number of bottles you choose to receive in each shipment:
4 bottles: 20%
6 bottles: 30%
Log into your Club CHANDON Account, and create your order, as usual, make sure to apply the coupon code to the promotions box in the top right corner of the order screen. You can also call us at 1-888-242-6366 or email us at firstname.lastname@example.org to place a reorder.
We ask that any changes to your order are of equal or greater value to our default selections in exchange for the discounts and benefits you receive as a Club Member.
We may be sold out or have limited quantities of certain wine selections at the time of your request. Please note: Your state may have restrictions on products we can ship to you. If you think there is an error please contact us directly at 1-888-242-6366 Opt. 1 or email@example.com; we address all inquiries in the order in which they are received.
Unfortunately, once an order has been processed, we are unable to make changes or cancel. We can assist with redirecting your shipment or modifying your Membership for future Club orders at 1-888-242-6366 Opt. 1 or at firstname.lastname@example.org.
Yes, you can! We’ll notify you when your Club CHANDON shipment is ready for your review. Log in to your Club CHANDON Account and click on the My Wine Clubs section. You will see the wines we’ve curated for the current wine club shipment, and you may choose other wines should you want to substitute or add wines you would like to have. Please note that any exchanges must be of equal or greater value. You can also update your Billing/Shipping address, delivery date, and shipping method. Changes made to your order do not update your account going forward. Please ensure your account information is also updated. You may also contact us at 1-888-242-6366 Opt. 1 to update your order. Your request must be received during the customization window stated in your pre-shipment email.
Log into your Club CHANDON Account using your email address as your username, and your Club Discount will be automatically applied to your cart.
Yes! While on your account page choose My Wine Club and select Edit in the top right corner, from here you can update your membership type, schedule, and active payment. Please note: Making any changes to your Club type will not change any current created orders. Changing your Club type will take effect with the next Club selection. You may also contact us at 1-888-242-6366 Opt. 1 or email us at email@example.com for assistance.
Log into your Club CHANDON Account, under My Account you can update your Payment method, addresses, and other account information. Make sure to apply your information to your membership by checking any applicable boxes and delete any out-of-date information from your account. Please note that if you have an upcoming or existing order it will not automatically be updated from this page; please update information directly to your order or contact us at 1-888-242-6366 Opt. 1 or firstname.lastname@example.org.
California residents have the option to pick up at our winery. Club orders will be available at the winery for up to 30 days from the release date. If you do not pick up your wines within 30 days, we will automatically ship your wines to you and charge the credit card on the file for the entire order including applicable shipping fees. If you’d like to use this option, please contact us so we can set up your membership accordingly. Once an order is processed to ship we cannot stop the shipment and your order will not be available for pickup.
You may skip one shipment per year. You can choose to skip when customizing your shipment, or contact us at 1-888-242-6366 Opt. 1 or email us at email@example.com.
You may cancel at any time after receiving two wine club shipments.
While we hope that you will never have cause to cancel your membership, if you do choose to cancel, simply call us at 1-888 242-6366 Opt. 1
Club CHANDON is happy to suggest the best gifting option that fits your needs! Contact us at 1-888-242-6366 Opt. 1 to acquire more details.
All orders (including Next Day, Overnight and 2-day delivery) received no later than 5:00 pm (PST) will require 1 full business day for processing and packing before being shipped. Orders received after 5:00 pm (PST) will require 2 full business days for processing and packing.
Ground shipping generally takes 2 to 3 business days once shipped, dependent on our carrier’s timeline.
We ship via UPS and FedEx and offer 1-day, 2-day, and ground shipping.
Please note that orders are shipped and delivered on business days only (this excludes weekends and holidays).
Someone over the age of 21 must be present to sign for any packages containing alcohol (mandated by federal law).
Three delivery attempts will be made before the package is returned to us.
Once returned, we are able to reship the package. Please contact the club team to re-arrange delivery.
We cannot ship to PO, FPO, APO, or IPO boxes. We cannot ship internationally.
Although you may ship to a home address, we strongly recommend shipping to a business address where someone 21 years or older is available to sign for the package upon delivery. We cannot ship to PO boxes or APO FPO addresses. If you’re not home during the day and cannot receive packages at work we’re able to ship to a UPS Store or FedEx Print and Ship location.
If you have missed a single delivery attempt, call the carrier (use the number listed on the tag left for you). Typically, there are multiple options available, including scheduling another delivery, redirecting the shipment to a business address, or picking up your wines at the carrier’s location.
Three delivery attempts will be made before the package is returned. Shipping is non-refundable for returned packages.
Please call us at 1-888-242-6366 Opt. 1 to redirect your order. We can usually contact the carrier and request the order be redirected to an alternate address for a nominal fee of $10. Redirect Requests take 24 hours to reach the carrier. We are restricted from redirecting from one state to another.
Once orders have been processed, we have limited options for changing the order. We can contact our shipper and have the package held at the local carrier hub at no charge and they will hold the package for 5 business days. To redirect the package to an alternate address, fees may apply. Delivery will be attempted 3 consecutive days in a row and an adult signature is required for delivery. Shipping fees are non-refundable on orders that have shipped out.
The federal government requires that someone 21 or older, with government-issued identification, be present to sign for any package containing alcohol.
State laws regulate the direct shipment of wine. Some states prevent wineries from shipping directly to consumers. Learn more about these restrictions at www.freethegrapes.org. Join our mailing list and we’ll notify you if there are any changes in your state’s shipping laws.
We ship from warehouses in California, Missouri, and New York, so your wine is being shipped from the closest warehouse to ensure it spends as little time on a truck as possible. If you’re concerned about the weather in your area, please reach out to us prior to your order shipping. We can either skip the current shipment (you can skip up to three a year) or delay the delivery until the weather is more favorable.
CHANDON understands that there will be times when products may be damaged during delivery and will honor claims for reimbursement in such events. Please adhere to the following process to make your claim.
In order to process claims, CHANDON requires that the customer who received the delivery return all damaged products as long as it is safe to do so. If it’s not possible to safely return the items we ask that you take photographs of the package as it arrived as well as the condition of the bottles. Please understand that without either the return or documentation we cannot provide you with the refund. Customers need to file a claim for damaged goods within 10 days of receipt of the order. You can initiate the claim by emailing us at firstname.lastname@example.org.
Please include the following information: – Order Number – Tracking Number – Description of damage – your name – your full mailing address – your phone numbers (office, home, mobile) – any applicable photographs, and your email.
Once wine or champagne leaves the warehouse, it cannot be returned pursuant to applicable law concerning alcoholic products. However, in the event that your delivered item is damaged, CHANDON is happy to accept your claim in accordance with the procedures that are outlined above.
Four legged friends are welcome. We ask pets remain on a leash and outdoors while on property and are cleaned up after. Service animals in a vest and on leash are allowed indoors.
Families are welcome to join our WINTER WINE STROLL EXPERIENCE.
We ask everyone be 21 years of age to sit in on a Tasting Experience.
We would be happy to assist you with refunding the tasting for your Designated Driver once you are seated. Mocktails are available to be pre-ordered when you make your reservation on Tock and upon your arrival at the winery. We will assist you with refunding your tasting flights upon arrival for non-drinkers.
If you would like to enjoy a still wine flight, please speak with your host at the start of your experience.
Reservations are required for all food and wine experiences and recommended for tasting flights. We will seat walk-ins based on availability. Culinary offerings are not available for walk-in reservations on Mondays and based on availability on all other days.
Our Bubble Bar is open for our local community and industry for wines by the glass, by the bottle and cocktails.
Reservations are encouraged.
Refunds are extended within the cancelation windows: greater than 24 hours for Bubble Bar, greater than 48 hours for flight tasting experiences, greater than 72 hours for Epicurean, Sunday School, Chandon Picnics, and Fireside. Greater than 7 days for Togetherness at Heart & Summer Cabanas. Day of cancellations are not eligible for refunds. Modifications made to any food and wine experiences within 48 hours will not be refunded.
Groups of 7-12 guests | Togetherness at Heart
Groups of 50+ guests | Please see our Private Events page
Our WINTER WINE STROLL EXPERIENCE is perfect for larger groups as well. For groups over 10 guests please combine reservations slots BUT inform one of your Experience Managers.
All of our outdoor reservations are set up to withstand light rain or drizzle. In the case of heavy rain we will do our best to accommodate guests inside. Due to limited availability, we reserve the right to cancel and fully refund any experience booked.
Please be sure to note your dietary restrictions in your booking and we will do our best to accommodate any modifications needed.
We are happy to welcome our members’ friends and family. We have a number of offerings to explore at CHANDON. To receive member benefits, the member needs to be present and current standing. New or reactivated members will receive member benefits on their next visit.
If you have a club shipment ready, we will have it packed for you at the time of your reservation.
Changes to your order can be made online by logging into your account and making changes before your card has been processed. For further assistance, we can help in the wine shop.
Our team can help support wine tastings virtually for your group, team, or clients to stay connected and collaborate across the country. We can customize the theme and format best suited for your group and budget, as well as coordinate all the logistics. We will work together with you to design the event, ship the wines to your recipients and host the group on live video for an fun and educational interactive wine tasting. Please reach out to us at email@example.com to book your Virtual Tasting Experience.
Club CHANDON for Business + Groups is a custom wine subscription program for groups of 10+ members featuring dedicated options, benefits, exclusive experiences, and preferred pricing. Groups and team members will receive first access to fully customizable shipments of CHANDON right to their door, including limited editions and special cuvées crafted exclusively for members. As well as invitations to member only events, special pricing for winery experiences, and access to exclusive areas of our estate.
Absolutely! We can assist you in selecting the wines and coordinating the logistics. We currently ship within the United States. Due to shipping restrictions, we currently we do not ship to AL, AR, DE, RI, MS, NJ, OH, OK, UT.
At this time, we can assist you with customized printed materials that can be coordinated through our preferred vendor or through yours. Have something else in mind? Please reach out to us at firstname.lastname@example.org to inquire.
We are excited to explore the opportunity! Please reach out to us at email@example.com with your contact information and the details about your product or service offering.